Client Relationship Executive

About the Role

We are seeking a dedicated Client Relationship Executive to join a pest control company. The role focuses on maintaining accurate records, scheduling appointments efficiently, ensuring high customer satisfaction, and completing administrative tasks promptly.

Key Responsibilities

• Maintain precise data entry to minimize errors and track accuracy rates.
• Schedule customer appointments efficiently, tracking timely scheduling or the number of appointments handled daily.
• Collect and monitor customer feedback related to phone interactions and initial service inquiries, using surveys or feedback forms.
• Ensure administrative tasks are completed within target timeframes to support operational efficiency.

Typical Daily Activities

• Conduct daily operator meetings and review schedules.
• Assign and update job schedules using EVA software.
• Monitor pending services and arrange scheduling or rescheduling as needed.
• Proactively contact residential clients with pending services to fill appointment slots.
• Verify completion of prior day’s assigned tasks within the software system.
• Handle incoming calls from customers, staff, and technicians, addressing new inquiries and complaints.
• Record daily attendance, collection updates, remarks, and branch debtor follow-ups in Zoho Sheets.
• Enter monthly program data into Zoho Sheets and chemical stock details into Excel spreadsheets.