ਕੰਮ ਦਾ ਵੇਰਵਾ

About the Role

A partner company is seeking a Client Experience Specialist, based remotely in Canada, to enhance client interactions within a health and wellness-oriented setting. This role focuses on providing personalized support, fostering client relationships, and delivering expert guidance across various communication platforms.

Key Responsibilities

Deliver exceptional and personalized client service, acting as a reliable brand ambassador.
Manage inbound and outbound communication via phone, email, live chat, social media, and face-to-face interactions.
Arrange and coordinate appointments, offering customized service recommendations aligned with each client's objectives.
Gain thorough knowledge of available services, products, promotions, and value propositions to inform client guidance.
Drive revenue by promoting additional services, upselling, and leveraging promotional campaigns.
Clearly and professionally explain fees, payment policies, invoices, and related queries.
Conduct prompt and well-organized client follow-ups through multiple channels.
Work collaboratively with internal teams to ensure seamless service delivery and consistent client experiences.
Provide technical support for client-facing online platforms.
Collect and analyze client feedback to aid in enhancing satisfaction initiatives.
Assist with onboarding, training, and mentoring new team members.
Adapt to evolving priorities while sustaining high service standards.

Required Qualifications and Skills

Possess a Bachelor's degree or a post-secondary diploma in Business, Health, or related disciplines.
Have between 1 to 2 years of experience in customer service, contact center operations, client relations, or customer loyalty positions.
Demonstrate strong communication skills with the ability to handle difficult conversations empathetically and professionally.
Exhibit problem-solving capabilities, able to independently resolve issues.
Show initiative, goal orientation, and a results-driven approach.
Exhibit excellent verbal and written communication abilities.
Possess strong organizational skills to manage multitasking and competing priorities effectively.
Be proficient with Microsoft Office Suite.
Experience using Salesforce or equivalent CRM systems is beneficial.
French bilingual abilities are an advantage.
Have a genuine passion for health, wellness, and supporting client goals.
Be available to work a flexible schedule including shifts from Tuesday to Saturday.

Benefits and Work Environment

Fully remote working arrangement.
Full-time contract for 12 months.
Competitive pay structure including a base salary plus potential commissions.
Opportunities to enhance earnings linked to performance and client relationship growth.
Flexible working hours contingent on business needs.
Comprehensive onboarding and training provided.
Supportive and collaborative team culture.
Chance to influence client satisfaction and service enhancement projects.
Professional development opportunities within a health and wellness framework.
Periodic in-person meetings and training events.

Additional Information

The application process is managed by the partner company, who handles all subsequent recruitment steps. Employing AI aids in objective candidate matching; however, all final decisions are human-made. Applicant data will be processed securely under applicable privacy regulations including GDPR, with full rights afforded to the individual. Candidates with inquiries about data processing may seek further details from the organization.

Client Experience Specialist, Inbound