Cinema Experience Manager

About the Role

At ODEON Cinemas, we believe the cinema experience goes beyond just the movie on screen. It encompasses the entire atmosphere, energy, and shared moments that make every visit unique and memorable. As a Cinema Experience Manager, you will be instrumental in leading the team responsible for creating this vibrant environment, inspiring guests from the excitement of premiere nights to the welcoming ambiance before any show.

Key Duties

• Lead, inspire, and motivate cinema hosts during each shift to deliver outstanding guest experiences.
• Manage and oversee all aspects of guest service, including retail operations, ticketing, and ushering responsibilities.
• Ensure exceptional service quality, particularly during busy periods and popular film launches.
• Maintain strict adherence to health and safety protocols, cleanliness standards, compliance regulations, and food handling procedures.
• Conduct shift briefings and make operational decisions on-site to ensure smooth functioning.
• Coach and develop team members to strengthen their skillsets, confidence, and career growth.
• Continuously seek opportunities to enhance processes and elevate guest satisfaction.

Requirements

• Previous experience managing or supporting teams within hospitality, retail, or other fast-paced environments.
• A leadership style grounded in encouragement and people-first values.
• Strong communication abilities and effective problem-solving skills.
• Commitment to upholding high standards of safety, service, and operational excellence.
• Flexibility to work various hours, including evenings, weekends, and late-night shifts.
• Safe and reliable transportation arrangements for late shifts.

Benefits and Opportunities

• Work within a supportive team passionate about creating special experiences for every guest.
• A lively, upbeat environment filled with enthusiastic film lovers and community events.
• Comprehensive training in all aspects of cinema operations and leadership standards.
• Career advancement opportunities through structured leadership development programs.
• Enjoy perks such as complimentary cinema tickets, discounts on food and beverages, and access to wellbeing resources.
• Employment in a workplace that values individuality, inclusion, and fostering a sense of belonging.

Compensation

Starting salary is €15.15 per hour during the training period, progressing to €17.89 per hour upon successful completion of training and full qualification.

Inclusion Commitment

ODEON celebrates diversity as a strength, fostering a culture where all employees feel valued, included, and empowered to bring their authentic selves to work. The company offers accessibility tools and support throughout the hiring process, ensuring an equitable recruitment experience for all applicants. Assistance is available upon request to accommodate any specific needs.

Interested?

If you believe this position aligns with your skills and passions, we encourage you to apply and become part of a dynamic team where your efforts are truly appreciated.