Care Coordinator - Longton, Stoke

About Harrison Family Vets

Harrison Family Vets is a family-owned, independent group of busy and growing veterinary clinics committed to providing exceptional pet healthcare. They emphasize a supportive, friendly work environment and prioritize creating a stress-free experience for pets through their unique "Fear Free" accreditation, making them the first veterinary practice outside North America to hold such a distinction.

Role Overview

The Care Coordinator position based in Longton, Stoke involves predominantly face-to-face interaction and telephone communication, offering direct engagement with pet owners and their animals. The role encompasses a mix of interpersonal duties and administrative tasks, with an emphasis on a dynamic workday that moves beyond a typical desk job, including time spent in waiting areas and caring for pets.

Responsibilities and Working Hours

• Weekly work schedule of 37.5 hours.
• Shift timings between 8:30am and 7:00pm.
• Rotational Saturday morning shifts on a 1:2 basis from 8:30am to 1:00pm.

Compensation and Benefits

• Potential to earn up to
  5,000 per year through the Receptionist Development Programme.
• Supportive team atmosphere in a family-run practice.
• Company social events including Christmas parties and regular gatherings.
• Five weeks annual leave plus a day off for your birthday.
• Three paid days annually to volunteer for local charities.
• Private medical insurance coverage.
• Employee discounts and two complimentary Total Wellness Plans for your own pets.
• Contribution towards gym membership fees.

Unique Features of Working Here

• Direct support from experienced, hands-on owners who are actively involved.
• Exciting opportunity in a fast-growing, youthful practice.
• Collaboration with a team of like-minded and caring colleagues.
• A people-centered culture valuing hard work and commitment with reciprocal care.
• Pet-focused approach, incorporating Fear Free techniques to reduce animal stress.

Additional Information

Harrison Family Vets is proud to be fully independent and family-managed across three generations, allowing autonomy in decision-making that aligns with their core values: Quality, Integrity, Passion, and Growth. The practice environment is designed for the wellbeing of pets, featuring mood-enhancing elements such as classical music, soft lighting, pheromone diffusers, and specialized amenities for different animal species to minimize stress during visits.

The Total Wellness Plan offered by the practice removes barriers to care by covering routine preventative products and services, eliminating veterinary consultation fees, and including a thorough annual health screening to identify early signs of illness. This initiative aims to improve pets' longevity and quality of life.

Contact

For informal inquiries regarding current or prospective roles, reach out via email.