Call Centre BPO Executive

About Panchwati Sagar Private Limited

Panchwati Sagar Private Limited operates in the Ayurveda, Herbal, Wellness, and FMCG sectors. The company is dedicated to developing, marketing, and distributing high-quality wellness products with a strong customer-centric branding approach.

Job Purpose

The incumbent will manage the designated department, meet specific business targets, execute daily tasks efficiently, maintain professional interactions, and contribute to the company’s overall progress.

Key Responsibilities

• Conduct day-to-day operations within the assigned unit.
• Complete assigned tasks within deadlines.
• Keep accurate records, reports, and documentation.
• Collaborate with other departments as needed.
• Engage professionally with customers, vendors, and colleagues.
• Adhere to company policies, protocols, and instructions.
• Protect confidentiality of internal company information.
• Assist in achieving monthly and annual targets.
• Identify operational challenges and report them to supervisors.
• Ensure quality and precision in work output.
• Participate in meetings, trainings, and performance evaluations.
• Undertake additional duties assigned by management per business needs.

Qualifications and Experience

• Minimum educational qualification: Graduate preferred.
• Relevant qualifications specific to the role are desirable.
• Basic computer proficiency.
• Proficient communication skills in Hindi required; English language skills preferred.
• Freshers are eligible; experience advantageous depending on position.
• Ability to function both independently and collaboratively in teams.

Required Skills

• Strong communication and interpersonal abilities.
• Fundamental MS Office and computer knowledge.
• Effective time management capabilities.
• Problem-solving skills.
• Capacity to collaborate within teams.
• Target-driven mindset.
• Positive attitude and eagerness to learn.
• Comfortable working under time constraints.

Performance Indicators (KPI/KRA)

• Meeting set targets.
• Maintaining high quality and accuracy.
• Delivering work promptly.
• Ensuring customer satisfaction.
• Upholding attendance and punctuality.
• Facilitating teamwork and coordination.
• Maintaining proper reporting and documentation.
• Compliance with organizational policies.
• Contributing to business growth.

Work Conduct and Confidentiality

• Perform duties honestly and professionally.
• Comply with management instructions and adapt to changing responsibilities.
• Preserve confidentiality regarding business data, customer details, pricing, strategies, products, and internal operations.

Salary and Benefits

Compensation is commensurate with candidate experience, education, and the company’s pay scale. Additional benefits, incentives, or allowances will be provided as per company policies.

Probation and Terms

Employment may begin with a probationary period defined in the appointment letter, with confirmation subject to performance. Employees are expected to exhibit discipline, professionalism, and ethical behavior consistently. The company reserves the right to modify job responsibilities based on organizational requirements.