Cafe Manager

Job Overview

We are seeking a highly capable Cafe Manager to lead and oversee the everyday functions of our café located in Bengaluru, Karnataka. This role demands a seasoned professional with a strong background in food and beverage management, who can ensure outstanding customer experiences, efficient operations, and effective staff leadership.

Key Responsibilities

• Manage daily café operations, maintaining compliance with company policies and health, hygiene, and safety regulations.
• Supervise staff performance closely to ensure excellent service delivery at all times.
• Maintain inventory control by monitoring supplies and liaising with vendors to secure timely restocking.
• Ensure all café equipment and facilities are consistently maintained and operational.
• Lead recruitment, training, and supervision of café employees, crafting schedules that maximize productivity while controlling labor costs.
• Create a motivating, collaborative workplace culture that fosters teamwork and employee engagement.
• Promote superior customer service standards, swiftly resolving inquiries and concerns with professionalism.
• Use customer feedback and surveys to continually improve service quality.
• Analyze sales figures and craft strategies to enhance revenue streams, including pricing, promotions, and cost controls over labor, materials, and supplies.
• Handle cash management tasks such as daily reconciliations and banking procedures.
• Assist in marketing efforts by implementing campaigns, coordinating social media promotions, and forging local community relationships to boost brand presence.

Required Qualifications and Skills

• Bachelor’s degree in Hospitality Management or a related discipline is preferred but not mandatory.
• Three to five years of proven experience in a supervisory or managerial role within the food and beverage or café industry.
• Outstanding communication and customer service abilities.
• Proficiency in Point of Sale (POS) systems and fundamental financial management skills.