Business Support Director

Job Overview

The Business Support Director will oversee the business support operations, including strategic planning, request management, secretarial and administrative assistance, and correspondence handling to enhance operational efficiency within the sector or deputyship.

Key Responsibilities

• Assist in developing and executing the business support strategic plan, ensuring alignment with the overall organizational strategy of Zakat, Tax and Customs Authority.
• Establish operational plans for business support and lead their execution to accomplish specified objectives.
• Manage the business support budget conscientiously and provide detailed reports on progress and potential challenges.
• Identify and recommend initiatives with positive financial outcomes while mitigating related financial and operational risks.
• Prepare comprehensive reports outlining the sector or deputyship’s strategic proposals and communicate approved goals to relevant stakeholders.
• Support departmental functions during the formulation of annual operating plans and strategies.
• Supervise cross-organizational initiatives to guarantee adherence to mandates and resolve any discrepancies.
• Ensure effective project management within the sector/deputyship, including resource allocation, budgeting, and progress reporting.
• Participate in high-level meetings with Vice Governor or Deputy Governor; review meeting minutes and oversee the execution of action points.
• Oversee visa issuance processes for Vice Governor/Deputy Governor visitors, balancing operational efficiency and cost-effectiveness.

Qualifications and Experience

• A Bachelor's degree in Business Administration or an equivalent qualification is mandatory.
• A minimum of 10 years of relevant experience is required, including at least 4 years in a managerial role.

Competencies

• Advanced proficiency in events management, organization and planning, general administration, and vendor management.
• Proficient skills in professionalism, communication and collaboration, operational excellence, team development, leadership by example, results orientation, customer focus, and enabling change and innovation.
• Developing capability in strategic thinking.
• Advanced knowledge of information systems.