Business Analyst

Role Summary

As a Business Product Analyst at Kotak Mahindra Bank located in Bengaluru, Karnataka, you will serve as a vital connector between business leaders, technical teams, and end-users. Your key responsibility will be to translate complex raw data into actionable enhancements for digital financial products, with a focus on refining customer experiences and maintaining competitive market positioning.

Primary Duties

• Gather and document intricate banking and business requirements by creating detailed User Stories, Business Requirement Documents (BRDs), and Functional Requirement Documents (FRDs).
• Conduct thorough data and portfolio analyses including product performance metrics, conversion funnels, customer behavior insights, and channel productivity to facilitate data-driven decision-making.
• Lead the creation and distribution of precise Management Information Systems (MIS) reports and dashboards to support leadership evaluations.
• Collaborate cross-functionally with UX, IT, Operations, and Compliance teams to implement API integrations, oversee product launches, and drive platform improvements.
• Direct User Acceptance Testing (UAT) activities by guiding QA teams in test case creation, ensuring platform releases are error-free, and managing product deployments.
• Monitor industry trends, competitor offerings, and regulatory standards such as those from SEBI and RBI to inform product adjustments and maintain regulatory compliance.

Qualifications and Experience

• A Bachelor's degree in Engineering, Business, Finance, or Economics is required; an MBA or a quantitative Master’s degree in fields such as Statistics or Analytics is strongly preferred.
• Between 3 and 7 years of relevant experience in retail lending, digital banking, or product/business analytics is expected.
• Advanced skills in data analytics using SQL, Python, or SAS.
• Proficiency with data visualization tools including Power BI or Tableau to create informative and impactful dashboards.
• Knowledge of process mapping and agile tools such as Jira, Visio, or Lucidchart.
• Excellent communication skills including the ability to craft compelling narratives from data and present complex information clearly to diverse audiences.