Associate Relations Supervisor

About Rosewood Doha

Rosewood Doha is a premier luxury destination inspired by Qatar’s coral reefs, combining ultra-luxury hospitality with residential living, exclusive dining, wellness, retail, and events within one integrated venue. The property features a 155-room hotel, 162 serviced apartments, 276 private residences, a variety of restaurants and lounges, extensive event spaces, Asaya - the country’s first members-only social wellness club, and the Manor Club dedicated to club room and suite guests. Since its opening in July 2025, Rosewood Doha has earned numerous international and regional honors, including recognition from the Michelin Guide, Forbes Travel Guide, and Qatar Tourism, showcasing its commitment to unparalleled luxury and innovative hospitality experiences.

Why Work With Us?

At Rosewood Doha, the philosophy centers around Relationship Hospitality and a culture driven by the principle "Make the Place." This creates a workplace where employees can thrive personally and professionally, nurturing confidence and fostering extraordinary achievements. The company is deeply committed to associate wellbeing and development, offering competitive compensation, high-quality accommodation located in prime Lusail and the Pearl areas, a birthday day off as a celebration of personal milestones, and tailored personal development plans with ongoing learning opportunities.

Key Responsibilities

The Associate Relations Supervisor is responsible for managing key aspects of associate housing, transportation, and dining services, ensuring smooth operations and a high standard of associate experience:

• Administer accommodation allocation aligned with associate entitlements and maintain accurate housing records, including occupancy and room assignments.
• Perform routine inspections of housing facilities to assure cleanliness, safety, and maintenance; coordinate with maintenance and housekeeping for timely issue resolution.
• Oversee common areas such as gym and pool to guarantee upkeep and safety, track maintenance requests and incidents, and support associate engagement activities and feedback gathering.
• Manage inventory related to housing and ensure new joiners' accommodations are ready before arrival while enforcing housing rules and standards fairly.
• Resolve conflicts within associate housing to promote a harmonious environment; conduct spot checks for housekeeping standards and coordinate pest control and deep cleaning schedules.
• Support emergency procedures in housing, monitor utility usage trends and security controls, and assist with onboarding and offboarding processes related to housing.
• Coordinate daily transportation schedules and monitor service punctuality and reliability including vehicle readiness, cleanliness, and safety compliance; track transport usage and attendance for optimizing routes and capacity.
• Manage driver compliance, assist in handling disruptions, and uphold hygiene standards within vehicles; handle special transportation arrangements for new joiners and exits.
• Supervise daily operations of the associate dining facility ensuring cleanliness, food quality, service excellence, inventory management, and adherence to health, safety, and hygiene regulations.
• Manage dining attendants, control dining costs, address associate feedback, participate in menu planning, and prepare monthly operational reports.
• Lead and supervise teams involved in housing, transportation, and dining to maintain high-quality service aligned with brand standards and associate wellbeing.
• Address associate concerns professionally and foster a culture of continuous service improvement, promoting collaboration and inclusivity.
• Oversee inventory control and resource management across all associate services to minimize waste and optimize operational efficiency.
• Adhere strictly to company policies, participate in training, collaborate with other departments, and act as an ambassador of the Rosewood brand and culture at all times.

Standard Duties

• Maintain alignment with Rosewood’s company culture, vision, mission, and core values.
• Monitor hospitality trends for continuous innovation within Talent & Culture.
• Engage proactively in administrative and coordination duties anticipating potential improvements.
• Facilitate effective internal communication and report issues promptly to Talent & Culture leadership.
• Provide support to hotel operations during peak demand periods.