Associate - Collection

Job Objective

The primary goal of this position is to enhance the overall collection process and maintain a low Days Sales Outstanding (DSO) rate, thereby supporting a strong cash flow. This involves ensuring that daily operational activities are performed smoothly and efficiently. The role is responsible for managing overdue invoices, resolving payment issues, maintaining precise records, and adhering to company policies.

Key Accountabilities

• Regularly review customer accounts to spot overdue invoices.
• Engage with customers through phone, email, and other communication tools to obtain outstanding payments.
• Follow up on payment promises and negotiate feasible repayment plans when needed.
• Keep detailed records of collection efforts, customer exchanges, and agreed payment terms.
• Reconcile customer accounts to address any billing discrepancies.
• Conduct daily reconciliation of payments against bank transactions.
• Compile weekly and monthly reports for senior management.

Job Requirements

• Holder of a Diploma or Bachelor’s degree in Business or a related field.
• Possess at least 2 years of experience in billing, collections, accounts receivable, or similar roles.