Assistant Restaurant Manager

About the Role

The Assistant Restaurant Manager (ARM) assists in managing day-to-day functions of The Cherry Tree Café located in Lucknow, ensuring exemplary guest service, effective team coordination, strict compliance to standards, and smooth operational processes. This role supports the Restaurant Manager and plays a critical part in sales achievement and operational success.

Key Responsibilities

• Support daily restaurant operations including opening and closing procedures.
• Maintain cleanliness, hygiene, and food safety consistent with company standards and SOPs.
• Supervise team members and shift managers, conduct daily briefings, and manage staff training and motivation.
• Prepare duty rosters and oversee shift scheduling, ensuring discipline, grooming, and attendance compliance.
• Greet and assist guests professionally, handle complaints promptly, and foster guest relations to encourage repeat visits.
• Drive sales by achieving daily and monthly targets through effective upselling and promotions.
• Oversee online food delivery management for platforms like Zomato and Swiggy, ensuring order quality and timely dispatch.
• Manage cash flow, verify POS transactions, monitor inventory, minimize food wastage, and control stock variance.
• Ensure compliance with FSSAI guidelines and conduct hygiene audits in kitchen and dining areas.
• Prepare and submit Daily Sales Reports, maintain attendance records, and communicate operational updates to the Restaurant Manager.

Qualifications & Experience

• Graduate degree preferred; Hotel Management background is advantageous.
• 4 to 6 years experience in restaurant or café operations.
• At least 2 years in a supervisory or management role.

Skills Required

• Strong leadership and ability to manage teams.
• Excellent communication and interpersonal skills.
• Customer-focused approach and sales-oriented mindset.
• Proficiency in inventory management and cost control.
• Effective problem-solving and decision-making capabilities.
• Good time management skills.
• Familiarity with POS systems and online food delivery platforms (Zomato, Swiggy).
• Basic MS Excel and reporting skills.

Performance Indicators

• Monthly sales target achievement.
• Customer satisfaction and feedback ratings.
• Accuracy and timeliness of online orders.
• Control of food costs and wastage.
• Team attendance and productivity levels.
• Compliance with hygiene audits.
• Maintaining high ratings on online platforms.
• Completion of staff training programs.
• Inventory variance management.
• Operational efficiency during shifts.

Work Schedule

Working hours are based on the company roster and include weekends, public holidays, and rotational shifts.