Assistant Night Manager

About the Role

The Salthill Hotel is offering an exciting full-time opportunity for an Assistant Night Manager who will oversee the Night Porter team and support night operations in the absence of the Night Manager. This vital role requires a proactive individual to ensure the smooth running of night duties including managing function and meeting room preparations, maintaining cleanliness, and executing hands-on tasks during night shifts.

Key Responsibilities

• Ensure the Night Porter team maintains proper uniform standards and adherence to all hotel policies.
• Train new night porters and assist in updating standard operating procedures.
• Document and communicate any issues occurring during the night shift to the day team.
• Manage departmental accounting tasks and verify accuracy of function and room charges.
• Conduct all phases of Night Audit and system turnover, including report filing.
• Liaise with front office and other departments to resolve inter-departmental matters.
• Supervise night desk operations covering customer service, call handling, and late arrivals.
• Promote positive team relationships and maintain high standards of service delivery.
• Enforce RSA compliance, assist bar operations as necessary.
• Ensure Night Porters perform duties correctly, assign rosters, and comply with work/rest times.
• Report maintenance faults to reception and oversee completion of Fire and Safety Walks, logging concerns for day team awareness.
• Monitor night crew task completion and ensure proper shift sign-outs.
• Remain vigilant regarding security, reporting any suspicious activities immediately.
• Perform manual duties including cleaning, vacuuming, moving furniture, and setting up meeting/function rooms.
• Maintain professional switchboard operation handling all incoming calls and guest inquiries.
• Keep detailed records of previous issues, late arrivals, new reservations, guest complaints, and staff queries.
• Collaborate closely with reception to fulfill guest requirements and management requests.

Experience and Skills Required

• Ability to multitask and assist in various hotel areas as needed.
• Desirable experience with hotel front office systems.
• Excellent verbal and written communication skills in English.
• Strong team player with the capability to work independently.
• Professional presentation and keen attention to detail.

About Salthill Hotel and Byrne Hotel Group

The 4-star Salthill Hotel, set on the scenic Salthill Promenade overlooking Galway Bay, is a favored location for weddings, events, and leisure stays. It features two restaurants, a popular bar, and a newly added café. Part of the Byrne Hotel Group—a family-owned collection of hotels across Galway, Dublin, and the UK—this group prides itself on outstanding Irish hospitality, employee development through training, and cultivating a supportive, professional workplace culture with growth opportunities across its properties.