Assistant Manager Operations

About Sahasrar Innovations and Role Overview

Sahasrar Innovations seeks a dynamic and responsible Assistant Manager for Business Operations based in Porur, Chennai. This full-time position demands proactive coordination and management across various business verticals, ensuring smooth and efficient daily operations.

Key Responsibilities

• Oversee and synchronize daily activities across multiple company divisions.
• Handle customer inquiries and provide order updates via WhatsApp, calls, and other communication channels.
• Maintain comprehensive B2B lead, quotation, and sales follow-up records.
• Manage machine-related activities, including inquiries, demonstrations, quotes, orders, and post-sale services.
• Plan production schedules based on order priorities and delivery commitments.
• Coordinate efforts among design, production, quality control, packaging, and dispatch teams.
• Verify all products and machine kits prior to dispatch to ensure quality standards.
• Maintain precise inventory records for machines, raw materials, accessories, packaging, and other stock.
• Monitor stock movements, maintain minimum stock levels, and manage reorder processes.
• Coordinate procurement and maintain communication with suppliers and vendors.
• Handle receipt and verification of incoming and imported inventory.
• Manage logistics including courier, transport, and porter services; track shipments and resolve delays or returns.
• Organize exhibitions, workshops, product demos, and other events, capturing leads for systematic follow-up.
• Coordinate payment statuses, invoices, and documentation in collaboration with the accounts team.
• Use Google Sheets or CRM tools to record customer data, machine sales, and repeat orders.
• Develop and update standard operating procedures (SOPs) and checklists related to operations.
• Supervise team tasks and ensure their timely completion through active follow-up.
• Prepare daily and weekly operational reports for management review.
• Proactively detect and address operational issues such as delays, stock shortages, and quality concerns before escalation.

Candidate Profile and Skills

• 3 to 5 years experience in operations, sales coordination, manufacturing, trading, or e-commerce; energetic freshers eager to learn also encouraged.
• Proficient in Google Sheets and Microsoft Excel for data management.
• Good communication abilities in Tamil and English; knowledge of Hindi is advantageous.
• Experience in managing customers, vendors, inventory, and logistics workflows.
• Excellent documentation and follow-up skills.
• Capable of managing multiple departments and tasks concurrently.
• Basic understanding of quotations, invoicing, payment processes, and inventory control.
• Comfortable operating in environments involving machinery, production lines, and physical inventory management.

Candidate Attributes and Work Environment

• Strong ownership mindset with the ability to operate independently without constant oversight.
• Disciplined and persistent with follow-up and task completion.
• Effective problem-solving skills for routine operational challenges.
• Highly organized and attentive to detail.
• Professional interaction with customers and vendors.
• Ability to meet deadlines and targets responsibly.
• Collaborative with both office and production teams.
• Open to learning about new products, machinery, and business verticals.

Additional Information

This role is hands-on and not confined to desk-based administrative work. The selected individual will engage directly with production processes, machinery, inventory control, customer service, vendor relations, logistics, and internal teams. Exceptional performers will have the opportunity to advance into higher-level Operations Manager or Business Operations leadership positions as the company grows.

Compensation

Monthly salary ranges between 15,000 and 30,000 INR based on experience and skills.