Area Manager – Specialty Coffee

About the Role

We are looking for a skilled and outcome-focused Area Manager to lead and oversee the operations of multiple specialty coffee outlets located within Riyadh, Saudi Arabia. The successful applicant will have a robust track record in managing multiple coffee shop locations, enhancing business performance, and providing outstanding customer service.

Primary Responsibilities

• Supervise daily operations across a set of specialty coffee shops within the designated area.
• Boost sales figures, improve profitability, and ensure operational effectiveness at each location.
• Guide, mentor, and nurture Store Managers and their teams to meet or exceed business goals.
• Guarantee uniform adoption of brand standards, customer service excellence, and high product quality.
• Track key performance metrics, generate reports, and initiate action plans for continuous improvement.
• Regularly inspect stores to review operational effectiveness, customer satisfaction, and adherence to corporate policies.
• Work cooperatively with departments such as Operations, Marketing, Supply Chain, Human Resources, and Training to align on business strategies.
• Manage staffing processes, including team development, succession planning, and performance evaluations.
• Ensure compliance with food safety, hygiene, workplace safety, and local regulations.
• Support activities related to launching new outlets, refurbishments, and ongoing operational enhancements.
• Analyze market dynamics, gather customer feedback, and study competitor activities to uncover growth opportunities.

Required Qualifications and Experience

• Obtained a bachelor's degree in Business Administration, Hospitality Management, or a related discipline.
• Possess 5 to 8 years of multi-unit management experience within the specialty coffee or food & beverage sectors.
• Held the positions of Area Manager, District Manager, or Regional Manager for at least 3 years.
• Experience with premium coffee brands or specialty café formats is strongly desirable.
• Excellent leadership capabilities and the aptitude to build high-performance teams.
• Demonstrated success in meeting sales targets, operational goals, and financial objectives.
• Strong communication, coaching, and analytical problem-solving skills.
• Proficient understanding of profit and loss management, budgeting, and operational KPIs.
• English fluency is mandatory; proficiency in Arabic is an added advantage.
• Experience working in Saudi Arabian or Gulf Cooperation Council (GCC) markets is highly beneficial.

Key Competencies

• Managing multiple store operations simultaneously
• Expertise in specialty coffee operational management
• Business development and sales enhancement
• Financial oversight including P&L
• Team leadership and coaching
• Delivering excellent customer experiences
• Achieving operational excellence
• Compliance with food safety and quality standards
• Effective performance management
• Strategic planning and execution
• Advanced problem-solving skills
• Stakeholder relationship management

What We Provide

• A competitive remuneration package with performance-linked incentives.
• An opportunity to be part of an expanding specialty coffee brand.
• Career advancement and leadership development prospects.
• A vibrant, customer-centered, and collaborative workplace environment.

Preferred Candidate Profile

Ideal applicants will have prior experience managing several outlets for well-known specialty coffee chains or premium café operators such as Starbucks, Costa Coffee, Dunkin', Tim Hortons, Caribou Coffee, and others within this industry segment. Proven success in leading multi-unit operations and driving business growth specifically in the Saudi or GCC markets is also highly advantageous.