Application Developer Support Specialist

About Sportserve

Sportserve is part of a distinguished group of sports betting and sportsbook technology firms committed to delivering premium sports betting and casino experiences to clients across the globe. With over 1,600 employees worldwide, Sportserve fosters an inclusive, multinational culture that understands local needs and acts globally. The company offers full-time and consultancy roles with options for office-based, hybrid, or entirely remote working arrangements.

Role Overview

The Application Developer Support Specialist (CMSG) position is focused on maintaining the stability, readiness, and ongoing enhancements of both player-facing and internal applications across the CMSG platform. This role aligns technical operations with business goals, supports payment and gaming operations through managing technical requests, application testing, system monitoring, and back-office configurations, all within a fast-moving, high-volume environment.

Key Responsibilities

• Ensure operational stability and swiftly resolve issues in player-facing and internal apps.
• Lead and participate in User Acceptance Testing (UAT) for new features and software updates, validating readiness prior to launch.
• Collaborate with Product and IT teams to escalate, track, and resolve app-related concerns and recurring technical problems.
• Maintain comprehensive documentation of issues reported and operational status logs for transparency.
• Respond to spontaneous technical requests needing system changes to support ongoing live operations.
• Provide quick technical support for operational teams concerning application workflows, system performance, and alignment with processes.
• Monitor app performance proactively, identifying and fixing problems to prevent operational disruptions.
• Manage user access rights and role-based permissions within back-office systems.
• Configure system workflows in accordance with process changes and operational requirements.
• Oversee real-time system health, addressing technical escalations efficiently to uphold system integrity.
• Coordinate with payment partners and internal teams on payment workflow issues affecting applications.
• Assist in testing and integrating new payment methods, ensuring all operational and technical benchmarks are satisfied before deployment.
• Spot and propose improvements to automate processes, decreasing manual workload in application-related workflows.
• Maintain and update Standard Operating Procedures (SOPs) and technical manuals to ensure consistency in operations.
• Produce reports detailing application incidents, performance metrics, and ongoing improvement efforts for management review.

Candidate Requirements

• Bachelor’s degree in Information Technology, Operations Management, Business Administration, or a similar discipline.
• Minimum of two years' experience in app support, technical operations, or operational support, ideally within online gaming, fintech, or environments handling high transaction volumes.
• Knowledge of User Acceptance Testing (UAT), backend operations, and payment system processes is an advantage.

Skills and Competencies

• Excellent troubleshooting and analytical aptitude with a keen eye for detail.
• Ability to handle technical escalations calmly and efficiently in a fast-paced environment.
• Strong communication skills to work effectively with IT, Product, and Operations departments.
• Good organizational capabilities to manage several technical tasks while maintaining system stability.
• Basic understanding of system monitoring tools and backend application configurations.

Data Privacy Agreement

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