Air Freight Operations Assistant

About the Role

Join a Fortune Global 500 company and embark on a career pathway filled with opportunities to enhance your expertise and work alongside skilled teams. We are looking for an Air Freight Operations Assistant to facilitate seamless air export processes, ensuring shipments are booked and documented accurately while maintaining coordination between airlines, customers, and internal departments.

Key Responsibilities

• Manage air freight export shipments from booking stages through to final departure.
• Liaise with airlines, GSA offices, trucking partners, and warehouse teams for space reservations and efficient cargo movements.
• Compile and handle all air export documentation, including MAWB, HAWB, commercial invoices, packing lists, and necessary export permits.
• Adhere strictly to airline policies, IATA guidelines, and customs export protocols.
• Submit shipping instructions promptly, confirm flight schedules, and monitor cut-off times diligently.
• Track shipments throughout export processes and continuously update customers and internal stakeholders.
• Coordinate customs clearance procedures, ensuring all documentation is precise and complete.
• Input shipment information accurately into freight management systems while maintaining comprehensive operational records.
• Resolve operational challenges such as delays, rollovers, and discrepancies in documentation.
• Carry out additional operational and administrative duties as assigned.

Candidate Requirements

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related disciplines preferred.
• Preferably at least two years’ experience in air freight forwarding or export operations, although candidates without experience will be considered.
• Basic understanding of air freight export procedures, Incoterms, and IATA regulations advantageous.
• Exceptional organizational capabilities with meticulous attention to detail.
• Strong verbal and written communication proficiency.
• Ability to manage multiple tasks simultaneously and work efficiently under pressure to meet flight deadlines.
• Proficient in Microsoft Office suite (Excel, Word, Outlook).
• Experience with freight forwarding or cargo management software systems is beneficial.
• Motivated, accountable, and eager to learn and develop professionally.
• Customer-centric with strong problem-solving aptitude.
• Capable of working independently as well as collaboratively in a team environment.
• Detail-oriented with a committed sense of urgency in task completion.

Additional Information

This is a permanent full-time onsite position located in Singapore. The company emphasizes a workplace free from discrimination, harassment, or retaliation, fostering a respectful and inclusive culture.