Administration Assistant

About Everyday Independence

Everyday Independence operates over 40 hubs across Australia, focusing on allied health services dedicated to supporting people with disabilities through the social model of inclusion. The team is driven by a mission to enable inclusion for all Australians.

Role Overview

This full-time position is based in Hobart, Tasmania, with working hours aligning to school hours (9am to 3pm) across five days a week. The role involves a variety of administrative tasks with no two days being the same.

Key Responsibilities

• Scheduling therapy sessions using Skedulo in accordance with participants’ Therapy or Habit Coach Action Plans.
• Adjusting session appointments when practitioners or participants are unavailable.
• Facilitating onboarding procedures for new participants, including explaining service delivery according to the social model and setting mutual expectations.
• Conducting telephone-based risk assessments, accurately documenting any risks to ensure safety for therapists and participants.
• Maintaining updated and accurate participant Service Agreements.
• Participating in weekly hub team meetings to share impact stories and foster team morale.
• Collaborating with the administration team to efficiently complete tasks in the area.
• Providing professional, empathetic customer service via phone, email, and in-person interactions focused on enhancing participant experience.

Candidate Requirements

• Proven experience in scheduling or rostering activities.
• Two to three years of administrative experience with an emphasis on customer service and building relationships.
• Strong competency in managing client databases and practice administration systems; familiarity with Salesforce is a plus.
• A commitment to ensuring participant satisfaction by consistently meeting or exceeding expectations.
• Excellent prioritization skills with a focus on timely task completion.
• Meticulous attention to detail.
• Ability to contribute positively within a team and achieve collective objectives.
• A proactive, solution-focused mindset to daily challenges.
• Adaptability to ongoing change and willingness to take feedback to enhance skills.
• Experience in the NDIS or disability sector is advantageous but not mandatory.
• Must be able to secure a Working with Children Check and NDIS Workers Screening Check prior to starting.

Benefits and Perks

• Opportunities for continuous learning and career progression, including access to a career coach and a professional development budget.
• A supportive and positive team environment aligned around shared values and vision.
• A variety of perks such as pet-friendly workspaces, wellbeing days, paid parental leave, social events, and confidential counseling via an Employee Assistance Program.
• The chance to contribute to a meaningful cause and be part of an innovative organisation committed to breaking down barriers for NDIS participants.