Account Manager

Role Overview

As an Account Manager at UCP Group, you will act as the central daily point of contact for your assigned client accounts, cultivating and maintaining strong business relationships through consistent communication and periodic business evaluations.

Key Responsibilities

• Manage customer inquiries, coordinate product development schedules, and conduct follow-up actions to ensure project success.
• Discover opportunities to broaden product assortments, increase sales, and drive new business growth within your portfolio.
• Collaborate closely with internal teams including product development, sourcing, and operations to provide effective solutions for customers.

Business Analysis & Planning

• Examine sales results, market trends, and customer opportunities.
• Develop sales reports, prepare presentations, conduct product line reviews, and create materials for client meetings.
• Track project timelines and critical deadlines to keep initiatives progressing smoothly.
• Contribute to strategic planning and business development activities across managed accounts.

Marketing and Sample Coordination

• Arrange sample requests, purchases, and shipments efficiently.
• Maintain visual content by capturing in-store photos and organizing marketing photo libraries digitally.
• Assist with showroom arrangements, customer presentations, and field market visits.

Qualifications

• Preferably hold a bachelor's degree or possess equivalent professional experience in business.
• Have over three years of experience in account management, sales, merchandising, retail or related sectors.
• Exhibit strong organizational abilities and solid project management skills.
• Display excellent communication skills, both written and verbal.
• Demonstrate capability in handling multiple priorities and meeting deadlines concurrently.
• Possess strong analytical aptitude with proficiency in Microsoft Excel and PowerPoint.
• Previous experience engaging with retail customers is advantageous.
• Interest in home décor, seasonal products, floral items, outdoor living, or trend-oriented merchandise is a plus.
• Self-driven and proactive, comfortable operating in a dynamic and entrepreneurial setting.

Additional Information

• This is a remote position.
• Travel is expected to be less than 20% of the time.

Ideal Candidate Traits

We seek a team player who is adaptable, strongly customer-oriented, and eager to take ownership of accounts while contributing to the business's expansion.