ਇੰਟਰਨਸ਼ਿਪ ਬਾਰੇ

About the Internship

This internship position offers you the chance to contribute as a Customer Success intern at a leading social interaction platform in India. You'll engage directly with users to foster lasting relationships while gaining practical knowledge in customer engagement, business development, growth tactics, and enhancing user satisfaction. Working in a dynamic consumer technology startup, you will collaborate with various departments to promote excellent customer experiences and business growth.

Key Responsibilities

Communicate with current and potential users via phone and other channels to nurture strong customer connections.
Analyze user behavior, preferences, and feedback to enhance the customer journey.
Assist in acquiring new customers, onboarding, activation processes, and user retention efforts.
Execute outreach campaigns to attract potential users and increase product awareness.
Maintain enduring relationships by providing prompt support and ensuring user satisfaction.
Collect and assess customer feedback, market trends, and user requirements, relaying insights to relevant teams.
Collaborate with business development, product, marketing, and customer success teams to bolster organizational growth initiatives.
Keep detailed records of customer interactions and prepare relevant reports on engagements and feedback.
Address and resolve user queries professionally; escalate complex concerns when necessary.
Suggest improvements to enhance customer satisfaction and retention strategies.
Stay informed about product updates, company offerings, and industry developments to share accurate information with users.
Complete assigned tasks punctually, demonstrating strong communication, problem-solving, and relationship management abilities.

Who Should Apply

Applicants must be available for a remote internship starting immediately and lasting three months.
Ideal candidates possess excellent interpersonal and communication competencies.
Comfortable with interacting via voice calls and enthusiastic about helping customers.
Should be proactive, enjoy problem-solving, and adaptable to startup environments.
Open to freshers or those with up to two years of relevant experience.
Proficiency in Hindi, Tamil, Telugu, Malayalam, Bengali, Kannada, Marathi, or another regional language is advantageous.
Women aiming to start or restart their careers are especially encouraged to apply.

About the Company

FRND App stands as India's premier social interaction platform with over 10 million downloads. The app empowers users to make new friends and boost self-confidence.

Stipend Details

The monthly stipend ranges between ₹10,000 to ₹15,000, including a fixed component of ₹9,000 to ₹10,000 along with performance-based incentives from ₹1,000 up to ₹5,000.

Perks and Benefits

Internship completion certificate
Letter of recommendation
Fully remote work setup
Flexible working hours
Opportunity to earn incentives based on performance
Hands-on experience in customer success and business growth strategies
Mentorship from seasoned professionals
Engagement with a fast-expanding consumer technology startup
Exposure to cross-team collaboration and real business challenges
Skill development in communication, sales, CRM, and business development

Customer Service/Customer Support Internship (Work From Home)