Waiter/Waitress

About the Company

At Ennismore, we go beyond being a global leader in hospitality by embracing diversity and offering roles tailored to individual strengths and ambitions. We are dedicated to fostering growth and continuous learning, making your career meaningful and fulfilling. Join us at Rixos Premium Dubai JBR, a luxury hotel renowned for authentic Turkish hospitality and exceptional service, delivering a distinctive and memorable holiday experience that redefines modern hospitality and leisure.

Salary and Benefits

• Competitive salary package
• Duty meals provided, including breakfast, lunch, dinner, midnight meals, and coffee breaks
• Vacation tickets and additional benefits offered by the hotel
• Medical insurance coverage

Key Responsibilities

• Maintain impeccable grooming standards consistently
• Enhance guest satisfaction by understanding preferences and updating profile information
• Possess comprehensive knowledge of the restaurant menu and daily specials
• Be acquainted with beverage service protocols, including appropriate glassware and garnishes
• Monitor the restaurant’s financials, LQA, and TrustYou targets daily
• Proactively anticipate and fulfill guest needs at all times
• Utilize opening and closing checklists to ensure seamless venue operations
• Keep service stations tidy and well-stocked during service hours
• Serve and clear food and beverages delicately and professionally
• Present menus actively to guests
• Inform the duty manager promptly of any guest feedback for Glitch Report updates
• Comply with HACCP and FIFO standards as mandated by regional authorities
• Participate in all briefings and training sessions directed by management
• Identify and resolve potential issues to avoid service disruptions by seeking assistance in advance
• Carry out additional tasks and special projects as requested across departments
• Report all negative guest feedback accurately through the glitch system
• Adhere to the care program and report maintenance issues through the proper channels

Qualifications and Requirements

• At least 1 to 2 years experience as a waiter or waitress in a luxury hotel or fine dining setting
• Strong communication and interpersonal abilities
• In-depth knowledge of food and beverage service standards
• Experience operating POS (Point of Sale) systems
• Professional grooming and appearance
• Capacity to work efficiently in fast-paced environments
• Positive attitude and resolute commitment to guest satisfaction
• Fluency in English is mandatory; proficiency in Russian, Arabic, or Turkish is advantageous
• Willingness to work flexible shifts including weekends and public holidays