Training Manager

Overview

The Training Manager is responsible for identifying training requirements across various sales channels, collaboratively developing relevant training materials, and delivering effective training sessions to frontline employees. This role aims to enhance employees' readiness to engage customers and intermediaries, ensuring adherence to the sales process. Additionally, the role includes driving capability building and improving productivity metrics within the assigned region, including recruitment and onboarding of channel partners.

Challenges and Context

• Implement a comprehensive incentivized wellness program to attract and motivate young, health-conscious individuals, encouraging them to maintain healthy lifestyles.
• Manage a Chronic Care Management Program designed to address needs related to chronic lifestyle diseases such as Diabetes, Asthma, High Cholesterol, and Hypertension.
• Promote a shift from price-based selling to feature and benefit-based selling among the sales team to establish a new market approach.
• Handle increased training demands resulting from a growing workforce and expanding partner relationships in a new setup.
• Encourage channel partners to place business with the company and manage agent-based distribution channels nationwide.

Strategic Challenges

• Navigating competitive market strategies where some players focus intensively on risk business while others adopt aggressive approaches impacting market dynamics.
• Addressing price-sensitive clients cautiously to protect company profitability by offering customized solutions to suitable customers.
• Making opportunity-based decisions in the absence of extensive historical data by relying on partner and client feedback and experience.
• Collaborating effectively with departments such as operations, claims, and actuarial to design and structure optimal deals.

Key Result Areas (KRAs)

• Collaborate with all distribution channels to assess training needs and develop impactful training content.
• Engage with senior sales leaders, Regional Training Managers, and Zonal teams to gather input on field training necessities.
• Conduct Training Needs Analysis (TNA) for different target groups to tailor training programs accordingly.

Additional Information

This position is based in Tamil Nadu, India, and requires full-time onsite presence.