Temporary IT Helpdesk Support Specialist

About the Role

TAJMAC Global FZE is seeking an experienced IT Helpdesk Support Specialist for a temporary, onsite assignment in Dubai, UAE. This position covers vacation support for approximately two months, from early July to early September 2026, and is designed to provide effective daily IT support for the organization.

Key Responsibilities

• Deliver day-to-day IT assistance to end-users involving laptops, desktops, mobile devices, printers, and standard office technologies.
• Troubleshoot issues related to Windows OS, Microsoft Office suite, Outlook, Teams, web browsers, and other user applications.
• Offer patient and professional user support ensuring a positive service experience.
• Manage software installation, configuration, and resolve basic technical problems.
• Effectively communicate with users and keep them updated on progress and next steps.
• Create, manage, and maintain detailed incident tickets in ServiceNow or similar ITSM platforms.
• Document technical issues thoroughly including screenshots and impact assessments.
• Escalate tickets to appropriate teams, vendors, or suppliers as necessary and follow up until resolution.
• Coordinate onboarding and offboarding IT processes, including preparation and collection of IT assets.
• Assist with basic system administration tasks such as laptop imaging, application setups, and asset management.
• Provide basic Microsoft 365 user support and liaise with relevant teams for advanced issues.
• Perform first-level network troubleshooting including Wi-Fi, LAN, and printer connectivity.
• Manage communications between users, vendors, suppliers, and internal teams to facilitate smooth issue resolution.

Qualifications and Experience

• Minimum of 7 to 9 years experience in IT helpdesk, support, system administration, or network support roles.
• Fluent English communication skills to interact confidently with users and stakeholders.
• Sound knowledge of Windows operating systems and Microsoft 365 applications (Outlook, Teams, OneDrive, Office apps).
• Familiarity with laptop preparation including imaging and software installations.
• Understanding of basic networking principles such as LAN, Wi-Fi, IP addressing, and printer configuration.
• Experience working with ServiceNow or other IT ticketing systems.
• Good problem-solving skills and a proactive attitude with strong ownership and follow-up discipline.

Preferred Skills

• Basic knowledge of SAP client installation and troubleshooting.
• Experience with Netskope or similar endpoint security tools.
• Previous exposure to IT asset management and documentation procedures.
• Possession of a UAE driving license is a plus.
• Background in corporate IT support or managed service environments.

Additional Information

• Position is a temporary contract for approximately 9 weeks starting from 6 July 2026 until 4 September 2026.
• Compensation offered is AED 7,500 per month, all-inclusive.
• Applicants must hold a valid UAE residence visa with at least six months remaining at the time of joining and be able to provide a No Objection Certificate (NOC) if currently employed.
• Candidates must be physically located in the UAE (Dubai preferred) and able to work onsite.
• This role involves strong coordination and communication among multiple stakeholders and requires a presentable, confident, and customer-oriented professional.

Terms & Conditions

This short-term role requires immediate availability or the ability to start by 6 July 2026. No recruitment or placement fees will be charged to candidates.