Systems Trainer

Position Overview

The Systems Trainer role is a one-year term position providing centralized training and support services within Information Services. Reporting to management, the trainer develops, documents, and updates internal training programs, utilizing hands-on experience with software and hardware, along with vendor resources.

Key Responsibilities

• Create, document, and revise district-wide training material addressing hardware and software applications used across various departments.
• Organize, schedule, and conduct training sessions individually or in groups for union and non-union staff at all organizational levels, accommodating varying technical competency.
• Develop training guides and procedural manuals to aid classroom and on-site learning, obtaining knowledge through product operation and manual review.
• Provide telephone and on-site support, demonstrating and explaining software applications, assisting with customization and troubleshooting to meet local requirements.
• Offer advice regarding software and systems issues and support evolving systems practices through training and documentation.
• Remain current with departmental and office procedural developments affecting computer applications, recommending necessary program or procedure modifications.
• Collaborate with Information Services personnel in software testing, system updates, and support of assigned projects.
• Perform related duties as assigned.

Required Knowledge, Abilities, and Skills

• Understanding of computer system applications within administrative departments, including office environments, potential for change, and practical considerations.
• Capability to effectively communicate technical computer application knowledge to users with limited or no prior experience in office automation.
• Skill in creating instructional materials tailored for trainees.
• Strong interpersonal and communication skills essential for role fulfillment.
• Adult education experience or certification is advantageous.

Qualifications and Experience

• Completion of a two-year Diploma in Computer Information Systems from an accredited community college or technical institute.
• Minimum two years of practical experience in roles involving the implementation and training of computer systems in office settings.
• Alternatively, a combination of relevant education and extensive directly related experience may be considered.

Compensation and Benefits

This is a unionized position paying an hourly rate of $35.02 and offering a comprehensive benefits package which includes pension, health coverage, vacation, and sick leave benefits.

Additional Information

Surrey Schools is committed to accessibility and diversity. Applicants may request accommodations for interviews to meet their needs. A criminal records check is mandatory prior to employment. Only those selected for interviews will be contacted.