Systems Engineer

About the Role

This Systems Engineer position is a hands-on opportunity to deliver Tier 2 support that encompasses server management, compliance adherence, patching procedures, and operational assistance. The role involves collaborating with service desk and technical teams to handle complex technical challenges, maintain secure and compliant environments, and support continuous improvements within infrastructure projects.

Key Responsibilities

• Serve as a Tier 2 technical support resource and escalation point for complex incidents.
• Manage end-user computing systems including deployment, configuration, upgrades, and lifecycle management of devices.
• Ensure patching, compliance, security baselines, and health checks are routinely maintained across endpoints and systems.
• Administer virtualized environments along with general system administration and infrastructure upkeep.
• Develop and sustain monitoring tools to proactively identify system issues and enhance reliability.
• Participate actively in technology projects including upgrades, deployments, and system optimizations.
• Document and update technical guidelines, procedures, and knowledgebase articles.
• Collaborate with support teams to guarantee uninterrupted IT service delivery.
• Participate in an on-call roster and provide occasional after-hours support when necessary.

Candidate Requirements

• Prior experience as a Systems Engineer, Systems Administrator, or in a related support role.
• Proficient with Windows endpoint environments and management tools.
• Experience working with Microsoft Intune, Microsoft Endpoint Manager, or equivalent endpoint management solutions.
• Demonstrated skills in patching, compliance enforcement, security baselines, and endpoint protection.
• Knowledgeable in supporting virtualized infrastructure and core server administration tasks.
• Strong troubleshooting capabilities within Tier 2 support contexts.
• Competent in creating and maintaining technical documentation and standard operating procedures.
• Effective communication skills with the ability to build strong relationships across technical and non-technical stakeholders.
• A proactive mindset focused on problem-solving and continuous improvement.
• Capacity to function independently while being a positive contributor to a collaborative team culture.

Benefits

• Opportunity to work within a stable organisation supporting extensive operational environments.
• Varied responsibilities including endpoint management, infrastructure support, compliance, and project involvement.
• Experience in a multi-site environment utilizing modern endpoint management best practices.
• Exposure to enterprise-level systems and ongoing improvement initiatives.
• A supportive team atmosphere encouraging knowledge sharing and positive impact.
• Competitive salary with prospects for long-term career growth.