Supplier Engagement Analyst

Overview

We are seeking a dedicated professional to manage supplier interactions with retailers, eCommerce platforms, and vendors throughout onboarding and ongoing operations (BAU). This role involves ensuring data compliance and enhancing data quality through active collaboration with suppliers, data governance teams, and project managers. You will oversee a portfolio of countries and retailers, driving tangible improvements in data utilization and service level adherence.

Key Responsibilities

• Track and report on key performance indicators (KPIs) to verify data receipt complies with service level agreements (SLAs).
• Collaborate with data analysts to assess KPIs and lead discussions with suppliers to promote improvements.
• Examine data quality metrics and partner with suppliers to boost accuracy and consistency.
• Identify new opportunities to enhance retailer data quality and work alongside the operations strategy team to implement those enhancements.
• Establish and sustain strong supplier relationships, acting as the primary liaison.
• Assist in onboarding processes including data quality testing, ensuring format consistency, and setting expectations for timeliness.
• Coordinate with local operations and project managers to finalize onboarding plans for new suppliers.
• Manage escalations and inquiries from retailers, ensuring prompt resolution and transparent communication.
• Contribute to system improvements concerning SAP, transactional data management, FTP/MFT setup, and retailer system modifications.

Qualifications

• Robust technical understanding enabling the application and interpretation of data in business settings.
• Strong analytical, presentation, and problem-solving capabilities.
• Proficiency with Microsoft Office tools including Excel, Word, Access, Outlook, and PowerPoint.
• Technologically adept with experience handling diverse data and file formats.
• Ability to interpret different data structures and conduct data mapping.
• Knowledge of Python and SQL is advantageous.
• Fluency in English with excellent communication skills; Arabic language skills are a plus.

Additional Information

• Flexible working environment.
• Volunteer time off available.
• Access to learning resources via LinkedIn Learning.
• Employee Assistance Program (EAP) offered.

Note on AI in Recruitment: Artificial intelligence tools may be used during recruitment phases such as résumé screening and candidate assessment to enhance efficiency and fairness. Human oversight is maintained, and all final hiring decisions are made by humans. Candidates seeking accommodations or human review may contact their local HR representative.

About the Company

The company is the global leader in consumer insights, offering the most comprehensive understanding of consumer purchasing patterns. Following the 2023 merger with a major industry player, it extends its reach to over 100 countries covering over 90% of the global population. The firm combines advanced analytics and innovative platforms to deliver holistic retail insights and growth opportunities. It is a portfolio company of Advent International.

Diversity and Inclusion Commitment

We are deeply committed to building an inclusive workplace that reflects the diversity of the markets served. We believe varied perspectives fuel innovation. Employment decisions are made without discrimination based on protected characteristics as required by law. Individuals passionate about equity and inclusion are encouraged to apply and contribute to our impactful mission.