Store Systems and Administration

About the Role

Join a dynamic and rapidly expanding Canadian retail company dedicated to fostering a strong sense of community, partnership, and teamwork. The Store Systems and Administration position involves managing the administrative aspects of store operations, overseeing the cash room, and ensuring pricing accuracy throughout the store. Reporting directly to the Assistant Store Manager and Store Manager, this role combines customer service excellence with technical and operational responsibilities.

Key Responsibilities

• Oversee and maintain store IT hardware, including point-of-sale systems, operational software, and communications networks.
• Perform routine cleaning and upkeep of equipment, such as magnetic stripe reader hardware.
• Conduct scheduled system backups following established protocols.
• Serve as the main liaison with the Information Technology department for troubleshooting, reporting issues, and implementing system/software updates.
• Maintain detailed logs of system-related incidents and resolutions.
• Handle the printing and placement of in-store signage efficiently.
• Ensure store-wide pricing accuracy and maintenance.
• Manage store financial assets, including cash, stamps, gift cards, coupons, and other valuables.
• Accurately count store funds and prepare bank deposits.
• Administer point-of-sale charity fundraising initiatives such as hospital lotteries.
• Manage administrative functions of the point-of-sale system, including authorization numbers.
• Oversee programs such as Transit Passes and Lottery Tickets, where applicable.
• Handle additional programs assigned by management, including employee uniform distribution, locker management, bulletin boards, and store supplies.
• Deliver exceptional customer service aligned with the company’s mission to provide a superior shopping experience every day, adhering to a customer service philosophy focused on excellence.

Candidate Profile

The ideal candidate demonstrates strong administrative capabilities combined with technical proficiency and mathematical skills. Professionalism, confidentiality around sensitive information such as company revenue and pricing, as well as effective communication skills for training and team coordination, are essential. Candidates should be adept at working accurately and efficiently under pressure with minimal supervision, possess a positive problem-solving attitude, and communicate well both verbally and in writing across all organizational levels.

Additional Information

• Applicants must be able to work a flexible schedule, including any day from Monday to Sunday, with shifts potentially starting as early as 5:00 AM daily.
• The company prioritizes an inclusive workforce and provides accommodations during the recruitment process upon request.
• Promotion opportunities are available through an internal advancement policy.

Benefits

• Extensive optional medical, dental, prescription drug, and vision coverage for employees and their families.
• Company-matched RRSPs to support financial planning for the future.
• Employee discount program to share company success.
• Continuous in-house training and educational opportunities for ongoing professional development.
• Free confidential counseling and support services via an Employee Family Assistance Program.
• Recognition programs that reward outstanding performance.
• Commitment to community involvement initiatives.

Company Practices

The company strictly prohibits the use of third-party recruitment services for this position. Applicants are cautioned against responding to unsolicited offers or sharing sensitive personal or financial information via unverified sources. The organization collects and utilizes personal information responsibly to support employment decisions and ensure trustworthy reference checks.