Shopify & Customer Support Executive

Company Overview

My Laptop Spares is a rapidly expanding direct-to-consumer e-commerce brand focused on laptop spare parts and accessories. We operate through our online platform and are seeking a diligent and proactive E-commerce & Customer Support Executive based in New Delhi to manage order processing, customer interactions, and backend operations.

Key Responsibilities

• Manage incoming orders, handle purchase bookings, and generate invoices promptly and accurately.
• Collaborate with shipping locations to organize dispatches and provide necessary shipment documentation.
• Monitor shipments to guarantee timely delivery to customers.
• Regularly update product stock levels within the backend system.
• Address customer inquiries via chat, phone, and email professionally and promptly.
• Record customer complaints in a ticketing system and ensure swift resolution.
• Follow up with customers after delivery to gather online feedback and reviews.
• Add new product SKUs to the portal with accurate information.
• Maintain and verify accurate inventory records and highlight any inconsistencies.
• Assist with daily business operations to ensure smooth online business functioning.

Required Qualifications and Skills

• Experience (1–3 years preferred) with Shopify, WooCommerce, Zoho Books, Zoho Desk, Shiprocket, and Razorpay is highly valued.
• Proficient in Google Docs and Sheets, Microsoft Excel, and email communication.
• Excellent written and spoken communication in English and Hindi; additional local language knowledge is advantageous.
• Highly detail-oriented with strong organizational and multitasking skills.
• Capable of independent work and maintaining composure during peak order and support demand periods.

Additional Desired Experience

• Familiarity with digital marketing, social media marketing, and Google Ads.
• Prior exposure to working in D2C or e-commerce startup environments.

Work Environment and Benefits

• Work directly with senior leadership in a growing D2C brand.
• Gain hands-on experience with end-to-end e-commerce operations.
• Opportunity to develop skills in digital marketing and marketing strategies through on-the-job learning.
• Work schedule: Monday to Saturday, 9 AM to 6 PM.