- Experience
- 7+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 तासपूर्वी
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
Job Overview
We are seeking a seasoned ServiceNow Lead Developer with over 8 years of experience to work remotely. The role demands expertise in configuring, developing, and optimizing multiple ServiceNow modules including IT Service Management, HR Service Delivery, CMDB, and IT Operations Management. This is a full-time position requiring availability across a 24x7 time frame.
Key Responsibilities
- Design and implement tailored ServiceNow solutions to meet specific business objectives.
- Create and customize applications, workflows, UI policies, business rules, and client scripts within ServiceNow.
- Integrate ServiceNow platforms with third-party applications through REST, SOAP APIs, and MID servers.
- Maintain and configure CMDB, Discovery, Service Catalog, Orchestration, and Automation workflows.
- Develop custom modules using JavaScript, the Glide API, and ServiceNow standards.
- Enhance the security, scalability, and performance of ServiceNow applications.
- Engage with stakeholders to understand requirements and craft technical solutions.
- Manage Incident, Problem, Change, Request, Asset, and Configuration Management workflows.
- Configure and automate HRSD workflows to elevate employee experience.
- Develop IT Operations Management features such as Event Management, Service Mapping, and AIOps.
- Diagnose and resolve ServiceNow technical issues related to various modules.
- Keep current with the latest ServiceNow releases, functionalities, and industry best practices.
- Implement and customize Employee Center Portal features and widgets.
Qualifications and Skills
- Minimum of 7 years hands-on ServiceNow development and deployment experience.
- Deep understanding of ServiceNow ITSM, Employee Center Portal, CMDB, and ITOM modules.
- Proficient in JavaScript, Glide API, UI Policies, Business Rules, Client Scripts, and workflow design within ServiceNow.
- Experience with integrating ServiceNow using REST and SOAP APIs plus third-party tools.
- Knowledgeable in CMDB, Discovery, and Service Catalog customizations.
- Familiar with Flow Designer, Integration Hub, and Employee Center Portal customization.
- ITIL v3/v4 certification is advantageous.
- Certification as a ServiceNow Certified System Administrator (CSA) or ITSM/ITOM suite is preferred.
- Strong analytical, problem-solving capability, and excellent communication skills.
Preferred Expertise
- Experience working with ServiceNow IT Asset Management (ITAM) and Integrated Risk Management (IRM).
- Exposure to AI and machine learning automation within the ServiceNow platform.