ServiceNow Administrator

Overview

At Thales, we believe technological innovation can enhance global security, sustainability, and inclusivity. Our success depends on human intelligence to design and operate vital systems and services. We foster curiosity, welcome diverse perspectives, encourage knowledge sharing, and challenge conventional limits.

Operating across fields such as manufacturing, engineering, cybersecurity, and space technology, we contribute to some of the most critical sectors worldwide, working collaboratively to build a trustworthy future.

Role Details

As a ServiceNow Administrator at Thales, you will play a key role in managing and advancing our ServiceNow environments. This position supports automation growth internally and for clients, allowing you full ownership to expand and demonstrate your expertise with the ServiceNow platform.

Key Responsibilities

• Customizing the ServiceNow platform in line with best practice and corporate policies.
• Developing and maintaining new Service Catalog items, reports, integration points, and workflows.
• Collecting and documenting detailed technical requirements from both clients and internal stakeholders.
• Collaborating with clients to execute API integrations effectively.
• Producing and sustaining clean code alongside comprehensive technical documentation.
• Promoting platform adoption throughout various business units.
• Conducting routine platform maintenance and managing planned system upgrades.

Required Skills and Qualifications

• Preferably a minimum of three years’ experience working with the ServiceNow platform in an administrative or development capacity; CSA/CAD certification is favorable but not mandatory.
• Thorough knowledge of ITIL frameworks and practical experience with ITSM/CSM modules.
• Proficiency in REST and SOAP web services development.
• Strong prioritization skills and effective time management in a hybrid working environment.
• Ability to independently solve complex problems creatively and deliver solutions promptly.
• A proactive, hands-on approach with enthusiasm for continuous learning in IT.
• Excellent verbal and written communication skills.
• Professional and confident interaction with both internal teams and external clients.

Benefits

• Competitive salary offer.
• Hybrid and flexible working options through the Thales Flex program.
• Paid parental leave and family support initiatives (Parents at Work).
• Your birthday off annually.
• Access to novated leasing options.
• Opportunities for ongoing professional and personal development.
• Employee wellbeing support through partnerships like Sonder.

Additional Information

Applicants must be Australian citizens, eligible to acquire and sustain a Defence security clearance, as such clearance is a requirement for this position. The recruitment process includes pre-employment police and possibly medical screenings.

Thales is committed to diversity, equity, and inclusion. We encourage candidates from all backgrounds to apply and are recognized as an Employer for All Women by WORK180, continually striving to improve workplace equity.