Service Manager

Job Overview

The Service Manager role is responsible for the smooth functioning and management of the workshop operations with a focus on timely availability, proper resource allocation, and quality control.

Daily Duties

• Arrive at the workshop by 11:40 AM from Monday to Thursday, and by 11:00 AM on Friday, Saturday, and Sunday.
• Lead morning meetings which start promptly at 12:00 PM, and ensure supervisor meetings commence by 11:45 AM.
• Make sure the workshop is cleaned and arranged appropriately before opening and maintained in good condition during the day.
• Monitor daily workshop inventory to confirm availability of parts and tools.
• Assign labor tasks to technicians on a rotational basis to ensure equitable distribution.
• Analyze technician performance during morning meetings, focusing on individuals not meeting their targets.
• Conduct comprehensive quality control checks to prevent rework; if reworks occur, verify and close issues with measures to prevent recurrence.
• Collaborate to prepare and share the next day’s manpower schedule including shifts and days off in the team group prior to store closing.
• Ensure all job cards have the required products available at the workshop.
• Oversee security protocols within the Pitstop area.
• Enforce all safety and protective procedures during work activities.
• In case of absence, ensure proper handover of checklist duties to a Supervisor.
• Manage dismantled stock products by ensuring handover to customers or, if not possible, logging and storing them for future tracking.

Monthly Task

• Plan and carry out audits of workshop tools and machinery to maintain operational standards.