Service Delivery Coordinator
Murarrie, Queensland, Australia · Full Time
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- Salary
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- Openings
- 1
- Posted
- 5 तासपूर्वी
- Work mode
- In office
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Job description
About ADT Security Australia
Join a well-established and trusted leader in the security industry. ADT Security Australia, with over 100 years of experience and the largest electronic security presence in Australasia, protects more than 100,000 homes, businesses, and commercial properties. We offer extensive training on our processes to help you develop your skill set and advance your career. This role is set in a dynamic, fast-paced environment with diverse tasks and continuous learning opportunities.
Our workplace is a supportive and motivated team environment where your contributions are valued. We provide a stable and agile work setting with a flat structure that empowers employees by promoting autonomy. Being at the forefront of security technology, every day presents new challenges and chances to grow.
Role Overview
The Service Delivery Coordinator plays a crucial role in managing and coordinating customer-related activities. Day-to-day duties involve delivering excellent phone-based support to both internal teams and customers, ensuring service delivery runs smoothly.
Key Responsibilities
- Delivering exceptional customer service via phone to meet customer needs effectively.
- Scheduling and coordinating site visits, service appointments, and installation tasks.
- Handling customer disputes and managing resolution processes.
- Preparing invoices and billing paperwork accurately.
- Overseeing and responding to multiple email inboxes efficiently.
- Investigating and resolving issues promptly to maintain customer satisfaction.
Candidate Profile
- Ability to manage multiple tasks simultaneously and prioritize them effectively.
- Capability to work autonomously as well as collaboratively within a team.
- Prior experience in a service delivery or customer service department.
- Proven experience providing phone-based customer support.
- Strong communication and interpersonal abilities.
- Proficiency in using Microsoft Office applications.
- Detail-focused with excellent organizational skills.
Additional Information
This role is based at the Queensland Head Office located in Murarrie. If you are eager to contribute to a company committed to customer peace of mind and continuous improvement, this position offers a satisfying career path in customer service within the security industry.