Server

Key Responsibilities

• Exhibit a positive, professional demeanor when interacting with guests and assisting team members during service.
• Effectively communicate with kitchen, cashier, and service teams to ensure accurate order processing and prompt delivery of food.
• Provide support during busy periods by assisting with seating, clearing tables, and maintaining smooth operational flow.
• Develop friendly relationships with guests to enhance their dining experience and encourage repeat business.
• Adhere to hygiene, safety, and sanitation protocols in handling food, beverages, and equipment.
• Ensure cleanliness of tables, service areas, and utensils in compliance with brand and regulatory standards.
• Follow safe food handling, allergen awareness, and proper service procedures carefully.
• Report any hazards, equipment malfunctions, or hygiene issues promptly to supervisors to maintain a safe environment.
• Assist in training new service staff by demonstrating correct order-taking, guest etiquette, and hygiene standards.
• Apply supervisory feedback to improve speed, accuracy, and service quality.
• Share menu knowledge and best practices with colleagues to enhance team skills.
• Remain adaptable and willing to learn new service standards and operational improvements.
• Contribute to cost control by minimizing order errors and managing efficient table turnover.
• Monitor inventory levels of service items like cutlery, condiments, and tableware.
• Support sales through effective upselling, menu familiarity, and promoting specials.
• Ensure accurate billing and cash handling to maintain financial integrity and reduce discrepancies.

Qualifications and Skills

• Completion of high school diploma or equivalent; certification in Hospitality or Customer Service is a plus.
• One to two years of experience in a customer-facing or service position within food and beverage or hospitality sectors.
• Excellent communication and interpersonal abilities for warm, professional guest engagement.
• Capability to work efficiently in fast-paced environments without compromising accuracy or quality.
• Sound understanding of basic food and beverage service standards, hygiene protocols, and order-taking processes.
• Strong teamwork, multitasking, and problem-solving skills to ensure smooth service operations.
• Familiarity with POS systems and basic billing procedures is advantageous.