Retail Floor Supervisor

About Talize

Talize is more than just a workplace; it's a movement dedicated to sustainable living by merging fashion with environmental consciousness. Every day, team members help communities shop purposefully by combining style with a positive impact on the planet. Talize fosters a lively, inclusive culture valuing diversity, creativity, and collaboration, where every voice counts and success is celebrated.

Role Summary

We are looking for a hands-on Retail Floor Supervisor to manage daily store functions and deliver an outstanding customer experience. This position oversees merchandising standards, register accuracy, and floor operations, while playing an active role in team hiring, training, and growth. The supervisor contributes to smooth store operations, loss prevention, and fostering employee engagement to ensure goals are met in alignment with Talize’s commitment to sustainable fashion and excellent service.

Key Responsibilities

• Lead daily floor operations including store walkthroughs, task assignments, and maintaining merchandising protocols.
• Manage opening and closing procedures, ensuring register accuracy, correct pricing, and floor preparedness.
• Monitor sales floor and register areas for product replenishment, organization, and efficient customer traffic flow.
• Assist with weekly scheduling and participate in coordinating sales events, promotions, and in-store activities.
• Handle cash operations, reconciliation, and complete required administrative duties.
• Train and onboard employees in POS use, merchandising, loss prevention, and customer service standards.
• Support recruitment processes, provide coaching, deliver performance feedback, and enforce store policies.
• Encourage employee engagement through recognition and cultivating a positive team environment.
• Address escalated customer complaints to achieve effective service recovery.
• Maintain cleanliness and housekeeping standards throughout the store.
• Ensure compliance with health, safety, and loss-prevention regulations.
• Report hazards, incidents, and policy issues to leadership and People & Culture representatives.
• Collaborate with management to uphold consistent store operations and standards.

Candidate Profile

• Minimum of 3 years experience in retail management.
• Strong enthusiasm for retail and delivering excellent customer experiences.
• Demonstrated leadership and team development capabilities.
• Exceptional customer service skills and sound business understanding.
• High attention to detail and problem-solving aptitude.
• Experience in thrift or second-hand retail is an advantage.
• Valid driver’s license with a clean driving record.

Physical Demands & Work Conditions

• Ability to stand, walk, bend, reach, and use hands continuously during shifts.
• Capable of lifting up to 50 lbs and pushing/pulling wheeled containers weighing up to 500 lbs.
• Work environment may include exposure to dust, insects, garbage, and occasional rodents.
• Flexible schedule availability including days, evenings, weekends, and holidays with regular public interaction.

Compensation and Benefits

• Annual salary of $45,760.
• 50% employee discount onsite at Talize stores.
• Fully employer-paid benefits and three weeks of vacation annually.
• Additional paid day off on your birthday.
• Opportunities for career growth in a fast-growing company.
• Inclusive and vibrant culture where individual voices are valued.
• Be part of a larger mission to reshape retail while supporting environmental sustainability.

Additional Information

This role requires availability including weekends, holidays, and closing shifts. Talize is committed to equal opportunity employment and fostering an accessible workplace where all team members and customers feel respected and supported. Accommodations are available upon request during the hiring process. Candidates will undergo a multi-step interview including phone screening, an assessment test, in-person interviews, and background/reference checks before a final offer is extended.