Restaurant Team Member

About the Role

Join Tim Hortons UK & Ireland Ltd. as a Restaurant Team Member in Glasgow and become part of a growing company expanding its footprint in the UK with exciting plans for hundreds of new outlets. This is a full-time position with the opportunity to work alongside an energetic team delivering authentic Canadian hospitality through a unique product offering.

Key Responsibilities

• Warmly greet customers and maintain a friendly, approachable attitude throughout shifts.
• Provide fast, accurate, and amiable service to all patrons at all times.
• Handle straightforward customer questions and escalate complex issues to management promptly.
• Ensure food preparation, storage, and work areas comply with Health & Safety and company audit protocols.
• Perform regular temperature checks and document results according to established procedures.
• Carry out daily and weekly cleaning tasks as outlined in the cleaning schedule to maintain hygiene.
• Adhere to critical standards concerning product quality, service speed, and sanitation requirements.
• Follow performance benchmarks for all crew stations based on guidance from shift managers.
• Stay informed about restaurant goals to support achieving team objectives effectively.
• Maintain kitchen and operational areas to exceed customer expectations for cleanliness and convenience, including proper restocking of workstations.
• Report workplace near misses, injuries, or health issues promptly to ensure safety compliance.
• Comply with all operational protocols and wear Personal Protective Equipment when required.

Candidate Profile and Requirements

We seek individuals with a positive team-oriented attitude and prior experience in dynamic, fast-paced customer service environments. Excellent communication skills with a strong customer focus are essential. Flexibility to work varied shifts including early mornings, afternoons, evenings, and weekends is required. A passion for delivering excellent service and an enthusiasm for coffee are highly valued.

Additional Details

This position offers hourly compensation consistent with the National Minimum Wage. The company provides opportunities for career growth and development within its expanding UK network.