Reservation Executive

About Accor

Accor is a global leader in hospitality, welcoming employees to be themselves and providing opportunities to grow. The organization encourages learning and innovation to ensure work is purposeful. Employees have the chance to explore limitless career possibilities within Accor.

Role Overview

As a Reservation Executive, you will be responsible for optimizing resource use and training team members on best practices. Your duties include maintaining an accurate corporate database by updating guest bookings, developing occupancy forecasts to assist annual budgeting, and ensuring guest history is referenced for the creation of guest folios, especially for regular and VIP guests.

You will ensure accurate hotel positioning concerning occupancy and room availability, monitor corporate account details on guest folios to track business generated, and manage calculated overbooking. You will administer discounts and corporate rates in accordance with company policies. Supervising and delegating tasks to reservation associates will also be part of your role, along with guaranteeing that all reservations follow standard procedures. Additional responsibilities may be assigned by management as needed.

Qualifications and Skills

• Diploma or equivalent qualification required; associate or bachelor's degree preferred
• Previous experience in reservations or customer service roles
• Strong communication and interpersonal capabilities
• Ability to multitask and prioritize responsibilities efficiently
• Detail-oriented with high accuracy in work
• Proficiency in reservation software and Microsoft Office applications
• Flexibility to work various shifts, including weekends and holidays

Additional Attributes

• Strong leadership, negotiation, and interpersonal skills
• Excellent customer communication skills
• Focused on results and service with great attention to detail
• Ability to perform well under pressure and manage multiple tasks simultaneously
• Team player who builds and motivates others
• Self-motivated with a proactive approach
• Professional appearance and grooming standards at all times