Relationship Manager - NRI

Position Summary

This role focuses on strengthening relationships by delivering tailored solutions that meet the diverse needs of Non-Resident Indian (NRI) customers, ensuring exceptional value-added service. It involves close coordination with product and operations teams to enhance customer acquisition, service quality, and relationship depth within the branch banking framework.

Key Responsibilities

• Introduce and explain new products or product enhancements to customers, aiming to broaden the banking relationship.
• Collaborate across departments to facilitate smooth access to a variety of banking products.
• Enhance customer satisfaction by understanding unique client needs and offering personalized banking solutions.
• Maintain precise and up-to-date records for all assigned customer accounts.
• Expand group or family accounts within the existing customer base.
• Monitor customer feedback and complaints, ensuring timely resolution to uphold satisfaction.
• Organize and execute targeted sales campaigns and events for both prospective and current corporate clients.
• Support the Senior Relationship Manager - NRI in delivering superior customer experiences to secure position as the preferred banking partner.
• Analyze competition and gather multi-channel customer feedback to inform growth strategies.
• Propose process improvements to optimize service quality and efficiency across branch networks.

Qualifications & Experience

• Must hold a graduation degree in any discipline.
• Possess between 5 to 8 years of relevant professional experience.