Project Worker

Role overview

Crosscare is a registered charity and the social care agency of the Dublin Diocese. Its homelessness, youth, information, and advocacy services are delivered with a servant-leadership approach, guided by love, respect, and excellence.

This full-time permanent position is based at the Family Hub in Drumcondra and forms part of a 24-hour short-term residential service for adult men, women, and families experiencing homelessness. The aim is to support residents to move into stable long-term housing while putting in place the practical and personal supports needed to sustain that tenancy. The work is delivered in line with the DRHE Pathways Model and in close collaboration with colleagues involved in care planning and case management.

The role reports to the Team Leader, Deputy Manager, or Manager.

Working pattern and contract

This is a permanent full-time post, subject to successful completion of probation. The standard schedule is 38.5 hours per week on a 7-day rota, including evenings and weekends, with day-time coverage also required.

Salary is €39,625 to €49,205 depending on experience.

Key duties

The Project Worker will provide hands-on support to families and adults using the service, from referral through to move-on. The post involves completing assessments, identifying housing-related and additional supports, updating the PASS system, advocating for families, arranging meetings, connecting people with appropriate services, and helping families secure permanent accommodation.

The role also includes close liaison with the Housing Case Working team and the family link worker to maintain clear communication and support residents to reconnect with local communities. The postholder will build professional, trusting relationships with families while treating everyone with dignity and respect and reflecting Crosscare’s values in daily practice.

Day-to-day responsibilities include managing the operational needs of the family hub, such as handling referrals, welcoming and engaging families, responding to conflict and health-related issues, and supporting premises management. The role requires adherence to child protection reporting procedures, advocacy with a wide range of external agencies, teamwork, flexibility in responding to reasonable management requests, and taking the lead on one area of the support programme running in the hub.

In addition, the role requires compliance with Crosscare policies and the project’s standard operating procedures.

General duties and standards

The postholder will contribute to the quality agenda so that service standards are consistently met. Administrative tasks linked to the role must be completed carefully to keep the project operating smoothly.

Health and safety responsibilities are central to the role. The successful candidate must follow all safety policies, support continuous quality improvement, and help maintain building security at all times, including day and night cover. Reasonable requests from the facilities coordinator must be accommodated to ensure health and safety standards remain high.

Essential qualifications and experience

Applicants must hold at least a BA Level 7 qualification, awarded under the QQI National Qualifications Framework, in Applied Social Care, Addiction, Mental Health, Nursing, Psychology, or an equivalent discipline.

A minimum of one year of relevant work experience with a similar client group is required, along with Child Protection Training.

Applicants must clearly show that they meet all essential criteria in their application to be considered for shortlisting.

Required knowledge and skills

For external candidates, at least one year of experience working in homelessness and housing is needed. Candidates should have strong time management and organisational ability, knowledge of Rebuilding Ireland, Pathways to Home, HAP, Rent Supplement, and HNAs, and the capacity to work rostered evenings and weekends in a residential setting.

The role also calls for awareness of the challenges residents and families may face when moving into independent tenancies, experience handling complex and difficult situations in a client-focused service, and knowledge of Children’s First and child protection requirements.

Internal candidates must have at least six months of relevant employment within Crosscare homeless services.

Additional requirements

Applicants should be able to demonstrate the personal skills and attributes relevant to the role in their application.

Benefits

Crosscare offers competitive pay, generous annual leave, extra leave for long service, training and development opportunities, an employee assistance programme, a digital doctor service, a competitive pension plan, and a Bike to Work Scheme.

Other information

Garda vetting will be required for this role. Crosscare is committed to inclusion and welcomes applications from people of diverse backgrounds. Reasonable accommodations can be provided during or after the recruitment process for applicants with a disability.

To apply, candidates must submit a combined CV and letter of application as one document, setting out their suitability for the position. The closing date for applications is 31 July 2026.

By applying, candidates agree to Crosscare’s privacy policy. Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262), and is the social care agency of the Archdiocese of Dublin. More information about the organisation is available on its website.