Project Coordinator

Overview

We are seeking a Project Coordinator to join a non-profit organization in Los Angeles, CA on a contract basis. This position acts as the central contact for operational and system support inquiries, facilitating issue resolution and ensuring smooth interdepartmental collaboration among Operations, Finance, and IT teams.

Key Responsibilities

• Handle incoming requests related to operations and systems through shared channels, ensuring prompt triage and responses.
• Troubleshoot common user access and platform-related problems, escalating complex issues appropriately.
• Collaborate with cross-functional teams to direct requests, monitor progress, and maintain follow-up actions.
• Coordinate project meetings, maintain schedules, document action points, and track tasks for effective initiative delivery.
• Create and regularly update standard operating procedures, workflows, and other documentation to foster consistent practices and knowledge distribution.
• Develop user-centric training materials, including written guides and recorded content, to encourage adoption of tools and processes.
• Identify workflow inefficiencies and assist in implementing improvements to enhance business operations.
• Support deployment of new tools, modules, and procedural changes by coordinating readiness activities.
• Maintain internal digital and web-based resources to ensure staff have access to current information.
• Encourage clear communication among stakeholders and assist change management efforts connected with operational and technology enhancements.

Qualifications and Skills

• Experience with NetSuite or similar financial/ERP platforms in a support or coordination role.
• Background in end-user support, problem diagnosis, and troubleshooting for business systems.
• Hands-on experience managing user accounts, permissions, and access-related support tickets.
• Previous roles involving project coordination, administration, or operational support within cross-functional teams.
• Strong ability to prepare process documentation, SOPs, and instructional resources.
• Skilled in creating training content and guidance for systems, tools, or business workflows.
• Effective communicator with strong written and verbal skills, able to work seamlessly across technical and non-technical groups.
• Proficiency in Microsoft Office and exceptional organizational skills to juggle multiple priorities.

Additional Information

This role is offered through a temporary contract basis at a non-profit in Los Angeles. Benefits available to contract staff include medical, vision, dental, life insurance, disability coverage, and eligibility for 401(k) plan enrollment. Employment is subject to legal authorization to work in the United States and in compliance with local fair chance hiring legislation.