Presales Executive

Job Location

The role is based in Pimple Saudagar, Pune, Maharashtra, India.

Key Responsibilities

• Establish and maintain robust, lasting relationships with both current and prospective clients.
• Gain a comprehensive understanding of customer needs and provide relevant support accordingly.
• Serve as the main point of contact for client communication and assistance.
• Efficiently manage customer inquiries, feedback, and complaints to ensure high satisfaction.
• Conduct timely follow-ups and coordinate with internal departments to resolve issues and deliver services.
• Maintain accurate customer records and interactions within the CRM system.
• Monitor client engagements, service requests, and follow-up actions systematically.
• Create reports to identify customer trends and highlight areas needing improvement.
• Compile regular daily and weekly reports detailing customer engagement metrics.
• Analyze client feedbacks to recommend enhancements in processes.
• Support management with data-driven insights for strategic planning.
• Collaborate closely with sales, marketing, and operations teams to enhance communication and service delivery.
• Contribute customer insights to boost service quality and optimize business procedures.
• Assist in the formation and execution of strategies aimed at improving customer retention.