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About EPOS

EPOS is revolutionizing business transactions and operations by delivering innovative point-of-sale (POS) systems and digital payment solutions. As our company grows, we are seeking a proactive Outbound Sales Development Representative who will identify and engage potential merchant clients, create qualified sales leads, and support the expansion of our sales funnel.

Key Responsibilities

Initiate contact with prospective small and medium-sized enterprise (SME) merchants using cold calls, emails, WhatsApp, LinkedIn, and other outbound methods.
Develop and maintain a robust sales pipeline by targeting sectors such as Food & Beverage, Retail, Beauty, Healthcare, and Services.
Gain a deep understanding of merchants’ business processes, challenges, and payment requirements.
Present EPOS’s POS systems, payment technologies, and supplementary value-added offerings to potential customers.
Evaluate lead quality according to set sales parameters and arrange appointments or product demos for the Merchant Acquisition team.
Accurately record all prospecting activities within the Customer Relationship Management (CRM) system.
Maintain consistent follow-up efforts to nurture leads and encourage engagement.
Collaborate with Marketing on outbound campaigns and tailored account-based marketing strategies.
Stay informed about market trends, competitors’ products, and industry developments.

Preferred Experience and Skills

Prior experience selling POS systems, fintech products, SaaS solutions, payment services, or merchant services.
Proven ability to engage SME business owners and key decision-makers effectively.
Familiarity with digital and QR payments, card acquiring processes, or merchant acquiring concepts.
Multilingual abilities, particularly in Mandarin, Malay, or Tamil, to connect with a diverse client base.

Success Metrics

Consistently achieving monthly targets for outreach including calls and emails.
Generating a high volume of qualified leads and sales prospects.
Maintaining a robust sales pipeline with strong conversion rates.
Providing a positive initial impression of the EPOS brand.
Contributing significantly to sales team growth and overall business expansion.

Requirements

Diploma or Bachelor's degree in Business, Marketing, Communications, or related fields.
Between 1 and 3 years of experience in Sales Development, Business Development, Telemarketing, or B2B Sales.
Strong preference for candidates with experience in outbound prospecting or cold calling.
Excellent skills in communication, negotiation, and relationship management.
Ability to handle a large volume of outreach calls and manage objections professionally.
Highly self-driven, resilient, and focused on meeting targets.
Effective organizational and time management capabilities.
Experience with CRM platforms such as Salesforce, HubSpot, or Zoho is advantageous.

Benefits of Joining EPOS

Become part of a rapidly expanding vendor specializing in digital payments and POS technology.
Engage with forward-thinking products aimed at digitizing and helping SMEs grow.
Benefit from comprehensive training on products and sales methodologies.
Access clear career advancement options toward positions in Merchant Acquisition, Account Executive roles, or Sales Leadership.
Experience a dynamic, collaborative, and high-performance workplace where your input drives impact.

Outbound Sales Development Representative

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