Outbound Operations Coordinator

About Pixi Inc.

Founded in 1999 with its flagship boutique in Soho, London, Pixi Inc. has earned a global following for its gentle, skin-enhancing products that deliver a fresh, naturally radiant appearance. Inspired by the founder Petra’s real-life experience as a busy mother of four, Pixi focuses on skincare formulations enriched with botanicals designed to simplify beauty routines while enhancing youthful radiance. The company’s ongoing mission is to help individuals look their best effortlessly and authentically.

Role Overview

Pixi Inc., based in Los Angeles, California, is seeking a qualified Outbound Operations Coordinator tasked with managing outbound logistics to customers. This role involves coordinating warehouse activities, ensuring the efficient processing and timely delivery of shipments, and maintaining clear communication among teams.

Responsibilities

• Relay customer shipping orders to warehouse teams promptly.
• Ensure sales orders are entered into the company portal and acknowledged by warehouses.
• Monitor shipments actively to guarantee timely delivery or collection with follow-ups as needed.
• Track and manage shipping progress to align with customer delivery expectations.
• Prepare necessary shipment documentation including packing lists, commercial invoices, and shipping instructions.
• Maintain and update shipping manuals to ensure compliance with company requirements.
• Perform weekly inventory reconciliations within systems and investigate discrepancies.
• Respond swiftly to sales team inquiries regarding order and delivery statuses.
• Handle chargebacks and customer claim investigations, maintaining records and liaising with Finance.
• Perform administrative tasks related to key account operations.
• Generate reports for Senior Management as assigned.
• Support company initiatives like special events, shipments, and bundle assembly.
• Perform any additional duties as assigned by management.

Qualifications and Skills

• Demonstrable experience in logistics roles.
• Strong attention to detail with exemplary organizational and administrative capabilities.
• Excellent communication skills both verbal and written.
• Proficient in Microsoft Excel and other Office applications.
• Positive attitude and a willingness to learn, with a strong team spirit.
• Prior experience in the beauty and skincare industry is an advantage.