Operations Manager

About Al Waab Medical Center

Al Waab Medical Center in Doha, Qatar, is a leading healthcare establishment directed by CEO Dr. Haitham Al Saleh. The center offers comprehensive medical services spanning several specialties, including ENT, dermatology and aesthetics, orthodontics and cosmetic dentistry, gynecology and women's health, plastic surgery, and cardiology. Employing cutting-edge technologies and advanced treatment protocols, the facility is dedicated to delivering exceptional, patient-focused healthcare while maintaining a strong commitment to innovation, safety, and excellence for the community it serves.

Role Overview

The position of Operations Manager is a full-time role located on-site at the medical center. The incumbent is tasked with managing all facets of the center's daily operations, ensuring seamless workflow and effective patient movement through departments. Responsibilities include coordinating staff schedules, overseeing operational systems and procedures, monitoring key performance indicators, and driving continuous improvement efforts. The role requires collaboration with clinical and administrative personnel for resource management, vendor relations, facilities oversight, and compliance with healthcare regulations. Additional duties involve troubleshooting operational challenges, enhancing patient service quality, and aiding strategic initiatives set forth by the executive leadership.

Qualifications and Requirements

• Proven expertise in managing healthcare operations, optimizing clinic workflows, coordinating patient flow, and planning resource allocation.
• Experience supervising staff and leading multidisciplinary teams with strong coaching and delegation capabilities.
• Skillful in process enhancement, data interpretation, and performance tracking to uphold quality, safety, and operational efficiency standards.
• Knowledgeable about relevant healthcare laws, accreditation criteria, and effective medical center administration practices.
• Competent in healthcare IT systems such as Electronic Medical or Health Records (EMR/EHR), scheduling software, and office productivity tools including Microsoft Office.
• Strong organizational aptitude, problem-solving acumen, and decision-making skills with keen attention to detail in demanding clinical settings.
• Excellent communication and interpersonal skills enabling effective interactions with patients, clinicians, administrative staff, and external stakeholders.
• Academic credentials include a bachelor's degree in Healthcare Administration, Business Administration, or related disciplines; advanced degrees or certifications are considered advantageous.
• Previous experience in operations or administrative roles within hospitals, clinics, or multi-specialty medical centers is strongly preferred.
• Willingness and ability to work on-site in Doha with flexibility to accommodate occasional extended working hours as operational demands arise.