Operations Manager - Facilities Services

Role Overview

This leadership opportunity involves managing facilities operations for a significant client portfolio based at the University of Auckland. The position requires overseeing multidisciplinary teams responsible for Electrical, Plumbing, HVAC, and Carpentry services, ensuring outstanding service quality, compliance with contracts, and achievement of commercial and safety objectives.

Core Responsibilities

• Oversight of daily facilities maintenance and minor works service delivery.
• Ensuring consistent fulfillment of contractual duties, KPIs, and service level agreements.
• Management of planned, preventative, reactive, and corrective maintenance programs.
• Efficient operational planning, scheduling, and allocation of resources to optimize performance.
• Fostering and maintaining strong partnerships with clients and key stakeholders.
• Leading, mentoring, and developing supervisors, technicians, tradespeople, and subcontractors.
• Promoting a safety-first culture ensuring regulatory compliance.
• Handling operational budgets, profitability analysis, labor utilization, and contract performance monitoring.
• Identifying and implementing opportunities for revenue growth and service enhancement.
• Monitoring subcontractor and supplier compliance and quality standards.
• Driving ongoing improvement initiatives in systems, processes, and service quality.

Candidate Profile

• Minimum of eight years' experience in facilities management or related operational sectors.
• Demonstrated leadership managing multidisciplinary trade teams.
• Comprehensive knowledge of Electrical, Plumbing, HVAC, and Carpentry service operations.
• Proven track record in managing complex service contracts and client relationships.
• Strong financial and commercial insight, including budget management.
• Excellent communication and stakeholder engagement abilities.
• Effective problem-solving and critical decision-making skills.
• Possession of a valid New Zealand driver's license.

About the Employer

Cushman & Wakefield is a leading global commercial real estate services firm, employing over 50,000 people worldwide in 60 countries. In Australia and New Zealand, the company delivers innovative property services across office, retail, industrial, and logistics sectors, focusing on collaboration, market expertise, and integrated solutions to maximize client value.

What the Role Offers

• A prominent leadership position managing a prestigious and complex client account.
• Opportunity to lead and develop a diverse trades and facilities team.
• Work exposure to intricate facilities and operational challenges.
• Significant prospects for career advancement within a global organization.
• A supportive, collaborative work culture.
• Chance to spearhead innovation, operational excellence, and continuous improvement initiatives.

Diversity and Inclusion

Cushman & Wakefield champion diversity and inclusivity within their workplace, welcoming applicants from all backgrounds to foster an environment where every individual can succeed and grow professionally.