Operations Coordinator

Role Overview

We are seeking an experienced Operations Coordinator to join our client based in Woking, Surrey. This position involves transforming client requests into scheduled, priced, completed, and invoiced jobs within a trades or maintenance setting. The role provides more responsibility and ownership than typical scheduling positions.

Key Responsibilities

• Developing and refining engineers' schedules across various trades, taking into account location, skills, and job duration to maximize efficiency.
• Leading a remote bookings team by setting daily priorities and ensuring timely client response.
• Creating quotations based on engineer reports and site assessments, sourcing pricing for materials from suppliers, and managing the approval process for these quotes.
• Serving as the primary daily liaison for letting agent clients, providing updates, resolving access issues, and managing escalations.
• Allocating labor hours to jobs to maintain accurate costing and managing invoicing upon job completion.
• Collaborating with quantity surveyors on measured works and managing variations.
• Handling day-to-day operational challenges, including job overruns, no access situations, emergencies, and staff sickness.

Candidate Requirements

• Proven experience in coordinating, scheduling, or managing operations within utilities, property maintenance, or facilities management settings.
• A strong understanding of commercial principles, with the ability to compile quotes and identify incorrect job pricing.
• Confidence in engaging with clients and engineers, including the ability to assert oneself effectively.
• Exceptional organizational skills and the ability to remain composed during high volume communication periods.
• A proactive approach focused on improving processes rather than continuously addressing recurring issues.

Additional Information

• Immediate start and interviews available.
• Role is office-based in Woking, Surrey.
• Working hours: Monday to Friday, 8am to 5pm.
• Parking facilities are provided.
• Salary range: £35,000 to £42,000 annually.