Night Watch - Night Auditor

About Crescent Hotels & Resorts and The Queen's Cue

The Queen's Cue, part of Crescent Hotels & Resorts and a Marriott Tribute Portfolio Hotel, prides itself on delivering exceptional guest experiences, supported by a dedicated and valued team of hospitality professionals. The organization fosters an inclusive environment where associates are encouraged to be their authentic selves and are supported through wellness programs, learning and development opportunities, and travel discounts.

Position Overview

We are seeking a reliable and detail-focused Night Watch - Night Auditor to join our Front Office team in Stratford, Ontario. This role involves overseeing the hotel during overnight hours to ensure it remains welcoming, secure, and organized, while preparing for the following day’s operations. The Night Watch acts as a guest host, problem solver, and daily financial reconciler to ensure a smooth transition between days.

Duties and Responsibilities

• Welcome guests arriving late and handle check-ins and check-outs overnight.
• Manage reservations, process payments, and respond promptly to guest requests.
• Perform the nightly audit, including reconciling accounts, transactions, and preparing detailed reports.
• Investigate discrepancies in financial and operational records.
• Maintain security and operational control throughout the night shift.
• Ensure the hotel is balanced, prepared, and ready for morning operations.

Candidate Profile and Qualifications

• Experience in hotel front office, night audit, accounting, or customer service is beneficial.
• Strong numerical aptitude with a keen eye for detail and ability to identify discrepancies.
• Excellent communication and guest service capabilities with a calm and professional demeanor.
• Self-driven and capable of working independently during overnight hours.
• Proficient computer skills and adaptability in learning property management, payment, reporting, and reservation systems.
• Ability to accurately reconcile financial data and daily revenue activity.
• Highly organized, able to juggle multiple tasks while ensuring precision.
• Demonstrates sound judgment, discretion, and maintains confidentiality of guest and financial information.
• Responds appropriately and calmly to guest concerns and unexpected operational issues at night.
• Flexible availability to work overnight shifts, including weekends and holidays.

Compensation and Benefits

• Competitive hourly wage of $20.00.
• An outstanding benefits plan available for eligible associates and their families.
• RRSP matching program for qualifying employees.
• Flexible scheduling to support work-life balance.
• Half-price dining discounts at The Queen's Cue and The Boar's Head Pub.
• Discount privileges at Crescent managed properties across North America and Marriott locations worldwide for employees and their families.
• A supportive and respectful workplace culture that values and trusts associates.

Additional Information

We encourage applications from individuals with disabilities and provide accommodations throughout the selection process upon request. This position is open and current. The hiring team operates without artificial intelligence-based screening or selection methods. Our organization is committed to fostering diversity, equity, and inclusion by supporting open discussions and reflecting on our collective beliefs and behaviors to strengthen our workplace culture.