Monitoring Center Operator

About Sentinel Offender Services

With over three decades of experience, Sentinel Offender Services delivers community-based, offender-funded monitoring solutions throughout North America. Partnering with law enforcement, corrections agencies, and courts, we offer tailored offender management programs aimed at reducing repeat offenses and promoting successful reintegration. Our offerings integrate electronic monitoring technologies, alcohol and substance testing, and community supervision initiatives.

Job Details

This is a fully remote role requiring a reliable internet connection and a quiet workspace. The position is part-time with a minimum commitment of 15 hours per week and a rotating weekly schedule. Availability on Friday, Saturday, and Sunday is mandatory. The starting wage is $17 per hour with opportunities for wage increases upon completion of progressive training levels.

Key Responsibilities

• Serve as the initial point of contact for clients, delivering courteous and efficient communication.
• Update and maintain client activity records in the database based on received documents; prepare and fax reports to relevant agencies as required.
• Develop comprehensive end-user familiarity with all monitoring systems and electronic equipment in use.
• Handle inquiries from both internal and external stakeholders via phone, email, and remote access promptly and professionally.
• Escalate complex hardware and software monitoring issues to supervisors or helpdesk, while staying informed of technological developments related to Sentinel's products.

Qualifications and Skills

• Possession of a High School Diploma or equivalent credential.
• Strong written and verbal communication skills.
• Excellent customer service aptitude with active listening and professional communication oriented towards client needs.
• Ability to build and sustain positive relationships with customers and team members.
• Capability to maintain perspective during challenging situations and propose workable solutions.

Equipment Provided

• Desktop or laptop computer supplied by the company.
• Other necessary technology devices as required.
• Internet connectivity (user-provided).

Equal Opportunity Statement

Sentinel Offender Services is committed to equal employment opportunities and prohibits discrimination based on race, color, creed, religion, national origin, ancestry, citizenship, age, gender (including pregnancy and related conditions), gender identity or expression, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other protected characteristic under law. Our management team fully supports this commitment in all aspects of recruitment, hiring, training, promotion, compensation, benefits, and workplace treatment.