Miu Miu Store Manager

Company Overview

Established in Italy in 1913, the Prada Group has cultivated a legacy of excellence alongside a progressive innovation-driven vision. Recognized globally as a leading luxury sector entity, the Group operates across more than 45 countries through renowned brands such as Prada, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, employing a diverse workforce of over 100 nationalities.

Job Purpose

This role requires full ownership of store operations, acting as both a brand ambassador and a leader responsible for the store’s overall success. The Store Manager ensures outstanding client experiences by actively engaging on the sales floor and leading all necessary activities to meet or exceed store objectives. Coaching and developing the store team to promote internal growth and prepare succession plans are key responsibilities.

Key Responsibilities

• Drive sales growth and maximize store performance.
• Develop and implement comprehensive business plans.
• Lead the sales team to surpass their key performance indicators (KPIs).
• Represent and promote the brand within the local market by identifying opportunities to increase customer visits and attract new clients, fostering long-term brand loyalty.
• Maintain active presence on the sales floor ensuring excellent customer approach and service.
• Encourage the development of Omni Channel initiatives through team involvement.
• Manage the store budget effectively, controlling expenses.
• Build and maintain strong client relationships with a customer-centric approach.
• Guarantee superior client satisfaction and service standards.
• Coordinate clienteling initiatives and events to strengthen client loyalty and boost sales.
• Support a culture of private appointments.
• Promote entrepreneurial spirit and teamwork through clear communication and organized management.
• Ensure the team stays well-informed about company updates, product knowledge, local market trends, competitors, policies, and procedures.
• Attract and recruit top talent in the market through active networking and scouting.
• Collaborate on sales strategy with Retail Merchandising, Visual Merchandising, and Retail Operations teams.
• Ensure merchandise displays are attractive and sales-optimizing in line with company standards.
• Participate in buying sessions when called upon and provide insightful product feedback based on store insights.
• Oversee harmony between front-of-house and back-of-house operations.
• Ensure compliance with company policies on cash handling, inventory, logistics, and reporting.
• Work with the Retail Events Office to organize local events, set ambitious yet feasible client targets, and explore event opportunities with local partners and influencers.

Qualifications and Skills

• Strong business acumen with a result-driven mindset.
• Proven leadership and ability to manage and inspire teams.
• Effective motivational and persuasion skills.
• Strong orientation towards delivering excellent customer service.
• Natural ability to warmly welcome and engage clients.
• Confident, enthusiastic, positive, mature, and assertive personality traits.
• Well-organized with keen attention to detail.
• Knowledge and passion for the market and products.
• A degree in Business or Retail Management, or a related field, is advantageous.
• Passion for luxury, fashion, art, and design sectors.
• Fluency in spoken English.

Company Culture and Commitment

Joining the company means working within a creative, international environment where curiosity and striving for excellence drive success. The company values and nurtures the talents and passions of its employees, fostering their professional development. The organization promotes an inclusive workplace ensuring equal opportunities regardless of gender, ethnicity, sexual orientation, disabilities, or other personal characteristics, emphasizing diversity as a fundamental value and commitment to fairness and respect.