Manager, Luxe Supply

About Airbnb and Luxe Supply Role

Founded in 2007 with a simple concept of hosting guests, Airbnb has expanded to a global network of over 5 million hosts and 2 billion guest arrivals worldwide. Airbnb Luxe offers extraordinary and high-quality homes for guests seeking luxury travel experiences. The Manager, Luxe Supply role leads and develops a team responsible for growing Airbnb Luxe's property portfolio across North America, Latin America, and the Caribbean (NAMER and LATAM), overseeing strategy, coaching, and operational success.

Key Responsibilities

• Provide leadership, mentoring, and development for Luxe Market Managers, fostering a culture of high performance, accountability, and continuous learning across NAMER and LATAM.
• Act as the primary leader for complex host relationship issues, market launches, and escalations while supporting team performance and growth.
• Drive regional supply strategy by setting priorities in acquisition, host quality, and portfolio optimization tailored to diverse market conditions and maturity levels.
• Establish acquisition initiatives including direct outreach, partnerships with luxury real estate professionals, and relationships with property managers to expand the Luxe portfolio.
• Identify new and emerging luxury markets for supply growth ranging from well-established destinations in the US to developing regions in Latin America and the Caribbean.
• Ensure all homes meet stringent Airbnb Luxe quality standards, maintaining trusted host relationships with luxury property owners and management companies.
• Resolve complex host escalations maintaining both host trust and high portfolio quality standards.
• Manage regional business performance to meet supply, revenue, and quality objectives, collaborating cross-functionally with Luxe leadership and other departments.
• Share market intelligence and successful strategies to support global Luxe growth and influence product, marketing, and policy improvements.

Candidate Profile and Expertise

• Minimum 10 years of professional experience spanning sales, business development, luxury hospitality, or marketplace management, with at least 4 years managing field-based teams.
• Strong familiarity with luxury travel and real estate landscapes in NAMER and/or LATAM regions, demonstrating success driving local market expansion.
• Proven ability to exceed acquisition and revenue targets through team leadership within dynamic and metrics-driven environments.
• Experience nurturing relationships with high-value partners such as luxury real estate agents and estate managers.
• Proficient in CRM platforms, with strong data analysis skills to guide team pipeline and performance management.

Skills and Competencies

• Confident and compassionate leadership style focused on coaching and empowering teams to achieve excellence.
• Executive presence with the ability to build credibility and influence senior stakeholders both internally and in the luxury sector.
• Strategic and analytical thinker leveraging data and market trends to design actionable portfolio strategies.
• Market-savvy with strong instincts to swiftly evaluate territories and identify growth opportunities.
• Exceptional communication skills, crafting narratives for diverse audiences including senior hosts and internal teams.
• Highly organized, capable of managing multiple markets, stakeholders, and priorities concurrently.
• Fluent in English; Spanish language ability is highly desirable.

Additional Information

• This role involves up to 50% travel within NAMER and LATAM regions, including team offsites.
• The position is remote-eligible but requires residence in Canadian provinces with Airbnb Canada registered entities: Ontario, British Columbia, Quebec, or Saskatchewan.
• The role is newly created and not a replacement for an existing position.

Inclusion and Accessibility

Airbnb is committed to fostering a diverse workforce and inclusive environment. Candidates with disabilities requiring accommodation during application processes are encouraged to contact the company for support.

Compensation and Benefits

The estimated annual salary range in Canada is CAD 134,000 to CAD 167,000. This role may also be eligible for bonuses, equity, benefits packages, and employee travel credits. Salary is influenced by factors such as experience, skills, training, and market demand.