Manager, Digital Banking Operations Support

About the Role

CBZ Bank Limited has an opening for a Manager in Digital Banking Operations Support within the Bank Operations Division. This position calls for a motivated individual eager to join a team of dynamic and dedicated experts. The successful candidate will oversee and support digital banking products and services operationally, ensuring smooth implementation and optimal functionality.

Key Responsibilities

• Oversee digital banking operations, ensuring proper governance and support.
• Serve as the main liaison between Bank Operations, Digital Banking, IT, Risk, Compliance, and external vendors in digital product implementation and support.
• Drive the operational rollout of new digital banking products, channels, and services.
• Evaluate the operational impacts of new digital products, upgrades, and process modifications prior to deployment.
• Create and maintain operational procedures, controls, and support systems tailored to digital offerings.
• Participate in product design, testing phases including User Acceptance Testing, and launch activities.
• Coordinate stakeholder engagement to ensure operational readiness and alignment of processes for new products and services.
• Develop and implement reconciliation frameworks and control mechanisms for digital banking solutions.
• Lead coordination efforts between internal teams and external providers to resolve reconciliation and settlement discrepancies.
• Collaborate with external vendors, payment providers, card schemes, fintech partners, and switch operators to address operational issues.
• Maintain records of incidents, conduct root cause analyses, and manage corrective action plans.
• Identify inefficiencies, operational risks, and control weaknesses; recommend improvements.
• Support automation projects aimed at enhancing reconciliations, reporting, and monitoring of digital banking operations.
• Steer meetings to resolve issues and expedite the closure of outstanding action points.
• Ensure rigorous compliance with regulatory requirements, company policies, and adherence to governance standards.

Qualifications and Experience

• Bachelor’s degree in Banking & Finance, Accounting, Business Administration, Financial Engineering, Information Systems, or related field from an accredited institution.
• Possession of professional certifications in Banking, Risk Management, Payments, Project Management, or Operations Management is highly advantageous.
• A minimum of five years’ experience in Banking Operations, Digital Banking, Payments, Reconciliations, Product Support, Retail Banking, or similar positions focused on detail and controls.
• Comprehensive understanding of digital banking products and services, payment systems, card management, switching technology, settlement, and reconciliation procedures is essential.
• Experience collaborating with both internal teams and external stakeholders, including vendors and payment partners.
• Strong familiarity with Operational Risk Management, Compliance standards, and regulatory frameworks applicable to the banking industry.
• Excellent analytical and problem-solving capabilities.
• Effective report writing, verbal communication, and presentation skills.
• Good grasp of Environmental, Social, and Governance (ESG) principles and their banking sector implications.

Application Details

Candidates who satisfy the qualifications and experience requirements are encouraged to submit their detailed CVs along with proof of credentials by the deadline of Wednesday, 12 August 2026.