Junior IT Operations Engineer

About the Role

Distilled is seeking a Junior IT Operations / Level 1 Helpdesk Engineer to join our technology team dedicated to providing excellent support and technology solutions for our employees. This practical role involves offering daily IT assistance, maintaining the technological environment in our Dublin office, and ensuring all staff members have the necessary tools to perform at their best. Working mainly onsite with one remote day per week, the position provides exposure to modern cloud platforms like Google Workspace, Okta, Jamf, Microsoft 365, and Freshservice.

Key Responsibilities

• Deliver remote and onsite IT support, troubleshoot hardware, software, and device issues, respond to walk-in help requests, and manage helpdesk tickets.
• Assist employees with workspace applications like Google Workspace, Okta, and Microsoft 365, ensuring excellent customer service and escalating problems when appropriate.
• Manage onboarding and offboarding processes, including preparing and allocating laptops and equipment, setting up user accounts, permissions, and groups to ensure readiness from Day 1.
• Maintain office technology and meeting room AV equipment, troubleshoot issues with displays, cameras, microphones, and video conferencing setups, and ensure shared workspaces operate smoothly.
• Maintain accurate inventory records for IT assets, handle equipment procurement and lifecycle tracking, and organize IT stockroom supplies.
• Continuously develop technical skills, contribute to documentation and knowledge bases, identify repetitive issues, propose improvements, and support process automation initiatives.

Candidate Requirements

• At least one year of experience in IT support, desktop support, service desk, or IT operations roles.
• Strong skills troubleshooting Windows, MacOS, or mobile devices.
• Familiarity supporting collaboration platforms such as Microsoft 365 and Google Workspace.
• Experience managing user accounts and handling onboarding/offboarding duties.
• Ability to support video conference room setups effectively.
• Excellent communication and customer service capabilities.
• Strong organizational abilities and attention to detail.
• Positive, proactive approach and eagerness to learn new technologies.
• Capable of prioritizing multiple tasks and managing workload efficiently.
• Comfortable with onsite work and direct interaction with colleagues.

Preferred Additional Skills

• Exposure to device and identity management tools such as Intune, Jamf, Okta, or Entra ID.
• Experience with Google Meet, Zoom Rooms, or similar video conferencing platforms.
• Knowledge of asset inventory and hardware lifecycle management.
• Basic networking understanding including Wi-Fi, VPNs, DNS, DHCP.
• Familiarity with ticketing systems like Freshservice.
• Certifications such as ITIL Foundation, Jamf 100, Google Workspace, Microsoft, or CompTIA are advantageous.

Working Environment and Benefits

Join one of Ireland's fastest-growing internet companies with a vibrant and innovative team. Distilled values a culture where employees are heard, trusted, and encouraged to grow and enjoy their work. Benefits include a supportive environment focused on health and wellbeing, life insurance, comprehensive healthcare coverage, and a pension contribution of 5%. Work is centered primarily in our centrally located Dublin office, with flexibility for remote work one day per week.

About Distilled

Distilled aims to simplify buying and selling in Ireland by putting people first. We foster an inclusive atmosphere promoting product innovation driven by user insights. Our core values emphasize growth mindset, collaboration, simplicity, and passion, guiding leadership and team interactions. We are proud of our diversity and do not discriminate based on gender, marital or family status, sexual orientation, religion, age, disability, race, or membership of the Traveller community.